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2 0 1 2 B E N E F I T S G U I D E - US Xpress

2 0 1 2 B E N E F I T S G U I D E - US Xpress

2 0 1 2 B E N E F I T S G U I D E - US Xpress

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14 <strong>Xpress</strong>Benef itsOther BenefitsYour U.S. <strong>Xpress</strong> benefits also includeprograms that can be helpful in avariety of situations.IntelliNurseU.S. <strong>Xpress</strong> offers IntelliNurse freeof charge to all employees and theirfamilies. IntelliNurse is a confidentialservice that provides immediateaccess to a registered nurse (RN)who can answer your questions andprovide helpful information regardinghealth-related topics. With a quickphone call, you can learn aboutcommon symptoms, self-caretechniques, medications, and whatto expect during diagnostic tests anddoctors’ visits.IntelliNurse can help you keep yourhealth care costs down by helpingyou to decide when to seek medicaltreatment so you can avoidunnecessary trips to the emergencyroom or doctor’s office. If necessary,IntelliNurse can even provide you withreferrals to local resources, such aspoison control center and hotlines, aswell as community health alerts.By calling IntelliNurse toll-free at(866) 220-3138, you can connect withan RN – 24 hours a day, seven days aweek, including holidays, and get theinformation you need to make smartdecisions about your health.Benefits Quick Contact ListFrequently used numbers:Annual Open Enrollment Call Center . . . . . . . . . . . .888-321-XPRESS (9773)Benefits Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-670-1915Benefits Enrollment Call Centerfor New Employees . . . . . . . . . . . . . . . . . . . . . . . . .888-987-XPRESS (9773)Benefits Enrollment Fax Line for New Employees . . . . . . . . .866-231-9165Allstate Benefits Critical Illness,Accident and Universal Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-521-3535BlueCross BlueShield of Tennessee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-565-9140BlueCross BlueShield of Tennessee (network providers) . . . . . . . . . . . . . . . . .800-810-2583Delta Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-223-3104Diversified (for 401(k) Plan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-755-5801Employee Assistance Program (EAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-767-5320IntelliNurse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .866-220-3138Liberty Mutual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .866-434-6261Medco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-711-0917PayFlex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-284-4885Reliance Standard (Life) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-644-1103Reliance Standard (Disability Claims) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .877-202-0055Travel Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-456-3893Vision Service Plan (VSP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-877-7195Employee AssistanceProgramThe Employee Assistance Program (EAP),administered by Health ManagementSystems of America (HMSA), is aconfidential counseling, education andreferral service for you and your family.The EAP offers confidential consultationfor a broad range of personal issuessuch as depression, substance abuse,relationship concerns, parenting issues,grief or stress.The EAP can help you deal with life’severyday problems. Call the EAPhotline – available 24 hours aday, seven days a week – at(800) 767-5320. You also can accessa wealth of resources and informationquickly and easily by logging on tohttp://www.my-life-resources.com.The user name is hmsa (all lowercase);the password is myresource (alllowercase).On Call InternationalYou are eligible for the TravelAssistance Program once you havecompleted 90 days of employment.This Company-paid benefit provides24-hour access to emergency medicalservices to travelers. If you or adependent are away from home(even out of the United States) anda medical emergency arises, findingmedical care is only a phone call away.This assistance also includes locatinglost luggage. The toll-free number is(800) 456-3893.

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