Scalding - Boughton's Coffee House

Eight hundred commuters signed apetition in support of the Epsom stationfranchisee of Puccino's, who wasabout to be forced out of business bya rent increase of about £6,000. Thelocal council increased his small businessrate relief to even things up.Work has started on the firstStarbucks drive-through in GreaterManchester, a 2,000sq.ft. site nearthe Trafford Centre's Barton Square.A novel promotion is being run inGwynedd, where hotels and B&Boperators are invited to show howimaginative they are in promotingFairtrade products in that sector.The new Sorriso coffee shop inLuton, in the old BB's Coffee site, wasput out of action after only ten days -a fire broke out in a dishwasher.London's café and roastery NudeEspresso has opened its roastery as avisitor site - customers can have theroasting process demonstrated,before they buy anything. Similarly,but farther north, Atkinson's roasteryin Lancaster has opened its MusicRoom café, which features the firstBunnTrifecta machine to be used in acafe in Europe.The director of the InternationalCoffee Organization, Nestor Osorio, isleaving in November after thirty yearsin the job for a position with the UnitedNations.Coffee Republic has reached a dealthat will see their 'To Go' coffee servedfrom self-serve bars in 450 Shell forecourtsover the next twelve months.The 'best coffee house ambience inNewcastle' is the claim for the newFlat Caps coffee bar, opened by JoeMeagher. The name comes from hisusual headgear - which is of course,the same image as 2009 world baristachamp Gwilym Davies. Gwilym tellsus that he did not trademark the look!The latest in the twin-business idea,which pairs a café with some otheractivity, is a move to protect local postoffices from closure. The first is thePillar Box Tea Rooms, located atThorngumbald, near Beverley, whichhas been launched to provide a continuingvenue for a local post office.Starbucks is to offer its staff thechance of studying for NVQs in cus -tomer service and food hygiene.Under new training plans, staff canalso apply for a fund to spend howthey wish on items (we quote) ‘unre -lated to the workplace, such as learningto speak Italian’ !Cafe management skills still lowThe Coffee Boys, the Irish-based café consultants, have reported that over400 coffee-bar owners responded to their recent survey about the pressureson small catering businesses.It has now become clear that a great number of café ownerswho have followed the dream of their own coffee houseare still short on practical knowledge - many cannot read abalance sheet, and a surprising number say that they havedoubts about their ability to manage their own staff. Thebiggest demand by café owners is to 'find new customers',even though marketing wisdom says it is always cheaper toJohn Richardson capitalise on existing ones than find new ones.As a result of this, the latest of Coffee Boy John Richardson's videos is on thatsubject: www.getanewcustomer.com/lessonone.html. In the ten-minute talk hediscusses different customer types and what they may really want.The first international barista contest of the year has beenwon by a British entrant - the Caffè Ritazza contest for itsinternational staff was won by Jurate Skarzauskaite, a baristaat East Midlands Airport. Her signature drink was TropicalParadise, consisting of espresso coffee, coconut andbananas, presented in coconut shells. Unusually, finalistswere also given the chance to compete in making a flat white- Ritazza introduced the drink to its menu in October.Residents of Muswell Hill, London, have taken the new Café Rex as an exam -ple of 'garish' shopfronts which present an 'ongoing threat'to the area's Edwardian shopfronts. The milkshake shopnext door has also been criticised. The residents' associationsaid: "They devalue the character of the conservationarea - it's to do with respecting the architecture." The ownerof the new Rex chain, Mark Ashley, said he had followedcouncil guidelines exactly. The venue is the first of a pro -posed chain of 50 from a man who was formerly head ofhospitality for Marks & Spencer and operations director at Benugo.We have had a couple of 'most expensive' stories in the past few weeks. FirstCoopers of Huddersfield devised another of their charity blends, producing theUK's (but not the world's) first aphrodisiac coffee in aid of the Macmillan appeal.The coffee was a monsooned Malabar, the other ingredient was a liquid oysteressence. At the same time, a dining club in Manchester began serving the SacredWhite tea from Sri Lanka at £25 a pot. The tea is supposedly farmed at a secretestate in Sri Lanka and 'according to ancient tradition', only women can pick theleaves, using golden scissors. We had to consult Robert Wilson of Crewkerne,our favourite expert on Ceylon teas - he said: "my Ceylon tea antenna tells methat this is a marketing ploy… we know who grows it, and the bit about women isa red herring as women have always made the best pluckers. The scissors mayhave been gold plated as a gimmick but it does absolutely nothing for the tea!"Sign of the times - a new traditional-style deli in the centre of Birmingham,Anderson & Hill, is promoted as 'the only truly independent outlet of its kind in thecity centre'. "I would have to agree that it is indeed an astonishing comment, butwe do believe it to be true," director Gary Anderson told us. "While Birmingham isblessed with a growing number of fine dining restaurants, it is bizarre that theSecond City is so far behind London in delicatessens. We are currently dealingwith Cherizena for coffee and All About Tea for our tea. We sell on a rotating 'coffeeof the day' basis, and we do not offer latte or cappuccino."It is likely that a new consumer event dedicated to tea may be launched by YaelRose, who has run similar events dedicated to chocolate on London’s SouthBank; meanwhile, we expect the Bath Coffee festival to run on 21-22 May nextyear. The 2010 event was shortlisted for a PR industry award. Allegra's LondonCoffee Guide website (www.londoncoffeeguide.com) has appeared, with a print -ed book to follow before the end of the year.Boughton’s Coffee Houseis publishedby Ian Boughton and Trudi Roark.The office is at 11 Lansdowne Road, Falmouth, TR11 4BETel: 01326-311339 Mobile: 0702 348866 ianb@coffee-house.org.ukThe news website is www.coffee-house.org.ukThe newsfeed is http://boughtonscoffeehouse.wordpress.com/2