comprehensive guide (pdf) - Le Bonheur Children's Hospital

Table of ContentsWelcomeWelcome to Le Bonheur Children’s Hospital. The Le Bonheur Patient Guide has the informationyou will need during your child’s stay with us. It’s yours to keep and use for reference.A hospital visit can sometimes be overwhelming, and we offer many services and amenitiesthat we hope will make your time here more comfortable. At Le Bonheur, parents and familymembers are considered an essential part of the care team, and we respect the fact that no oneknows your child better than you. We’ll be your partner and work with you for the best possibleoutcome for your child. Thank you for trusting Le Bonheur.Your Stay With UsAbout Le Bonheur . . . . . . . . . . . . . . . . . . . . . . 2Partnership as a Parent/Your Role. . . . . . . . 2Friends and Family at Le Bonheur . . . . . . . . 2Campus Map . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Finding Your Way Around . . . . . . . . . . . . . . . 4Important Phone Numbers . . . . . . . . . . . . . . 4Smoke Free Policy . . . . . . . . . . . . . . . . . . . . . . 4Hand Hygiene . . . . . . . . . . . . . . . . . . . . . . . . . . 4Patient Rights and Responsibilities . . . . . . . 5Questions or Concerns . . . . . . . . . . . . . . . . . . 6Medical Response Team . . . . . . . . . . . . . . . . . 6Accommodations and DiningYour Child’s Room . . . . . . . . . . . . . . . . . . . . . . 7Dining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Your Health Care TeamNursing Team . . . . . . . . . . . . . . . . . . . . . . . . . . 9Physician Team . . . . . . . . . . . . . . . . . . . . . . . . . 9Support Team . . . . . . . . . . . . . . . . . . . . . . . . . 10Going HomeMedical Records . . . . . . . . . . . . . . . . . . . . . . . 12Your Bill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Your Ride Home . . . . . . . . . . . . . . . . . . . . . . . 13Outpatient Pharmacy. . . . . . . . . . . . . . . . . . . 13Ways to Help . . . . . . . . . . . . . . . . . . . . . . . . . . 13Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Amenities at Le BonheurATM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Breastfeeding Support . . . . . . . . . . . . . . . . . 14Cashier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Chapel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Creative Arts . . . . . . . . . . . . . . . . . . . . . . . . . . 14Family Resource Center . . . . . . . . . . . . . . . . 14FedExFamilyHouse. . . . . . . . . . . . . . . . . . . . . 15Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Interpreter Services . . . . . . . . . . . . . . . . . . . . 15Laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Lost and Found . . . . . . . . . . . . . . . . . . . . . . . . 15Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Movie Theater . . . . . . . . . . . . . . . . . . . . . . . . . 16Parent Mentor Program. . . . . . . . . . . . . . . . . 16Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Playrooms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Respite Care. . . . . . . . . . . . . . . . . . . . . . . . . . . 16School . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Teen Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Vending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Welcome Desk. . . . . . . . . . . . . . . . . . . . . . . . . 17WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Wireless Internet is available throughout theLe Bonheur campus.Network name: GuestNetUsername: 1visitorPassword: welcomeLe Bonheur Children’s ofrece esta guía para pacientes en español. Para obtener una copia de la guíaen español, pida la asistencia de su enfermera.