D u k e Details - Advanced Clinical Practice - Duke University

sHow do we measure our success?At DUH, we measure our success in four key areas:Quality and Patient Safety, Customer, Work Cultureand Finance.These areas combine to form the BalancedScorecard (BSC), The BSC is the tool DUH uses tolink long-term goals with short-term effects.• It includes priorities set by hospital leadershipto support our mission, vision and values.• The priorities are reviewed each year.• The priorities are used to define goalsfor each clinical service unit (CSU) anddepartmentThe Balanced Scorecard four quadrants are:Quality & Patient Safety:“What type of care are we giving our patients?”Customer:“How satisfied are the patients with the carethey receive?”Work Culture:“What type of work environment do we provideour employees?”Finances:“How well do we use our resources?”Performance Improvement (PI) and Balanced Scorecard13