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HMO POS PPO - Arkansas Blue Cross and Blue Shield

HMO POS PPO - Arkansas Blue Cross and Blue Shield

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<strong>PPO</strong> QUESTIONS AND ANSWERSQ: What is a <strong>PPO</strong> plan?A: A <strong>PPO</strong> (Preferred Provider Organization) isan Indemnity Plan. The <strong>Arkansas</strong> <strong>Blue</strong> <strong>Cross</strong> <strong>and</strong><strong>Blue</strong> <strong>Shield</strong> <strong>PPO</strong> Plan offers the largest networkof hospitals, physicians <strong>and</strong> other health-careproviders, which can be accessed without having toobtain a referral from a Primary Care Physician.Q: What if I receive care outside of the <strong>Blue</strong> <strong>Cross</strong>network?A: If you choose a hospital or physician who is aparticipating provider with any <strong>Blue</strong> <strong>Cross</strong> <strong>and</strong> <strong>Blue</strong><strong>Shield</strong> nationwide, that provider has agreed toaccept <strong>Blue</strong> <strong>Cross</strong>’ payment in full except for yourdeductible <strong>and</strong> appropriate coinsurance. If you usea hospital or physician who is not a participatingprovider with <strong>Blue</strong> <strong>Cross</strong>, that provider is free tobill you charges for covered services in excess ofthe company’s payment.Q: What is <strong>Blue</strong>Card® <strong>and</strong> how does it work?A: <strong>Blue</strong>Card links participating health-careproviders <strong>and</strong> the independent <strong>Blue</strong> <strong>Cross</strong> <strong>and</strong> <strong>Blue</strong><strong>Shield</strong> Plans across the country through a singleelectronic network for professional, outpatient, <strong>and</strong>inpatient claims processing reimbursement. Theprogram allows participating <strong>Blue</strong> <strong>Cross</strong> <strong>and</strong> <strong>Blue</strong><strong>Shield</strong> providers in every state to submit claims forpatients any <strong>Blue</strong> <strong>Cross</strong> <strong>Blue</strong> <strong>Shield</strong> member. Whenyou need medical assistance out of the service area,you can call 1-800-810-2583 (BLUE) located on theback of the Identification Card to locate a <strong>Blue</strong><strong>Cross</strong> <strong>and</strong> <strong>Blue</strong> <strong>Shield</strong> provider. You should ask forthe <strong>PPO</strong> Network. The call center is open 24 hoursa day, seven days a week. You may also access<strong>Blue</strong>Card providers online at www.bcbs.com. Theclaim is filed with the local <strong>Blue</strong> Plan <strong>and</strong> the alphaprefix lets the local Plan know where to route theclaim. Members using the <strong>Blue</strong>Card Access havein-network benefits for care outside the service area.Q: What do I need to do if I have a need formedical assistance <strong>and</strong> I’m outside the UnitedStates?A: Members traveling abroad should contact the<strong>Blue</strong>Card helpline at 1-800-810-2583 (BLUE) <strong>and</strong>ask for <strong>Blue</strong>Card Worldwide. This is a providerlocator service open 24 hours a day, 365 days ayear. We also recommend that you visit the Website at www.bcbs.com to locate providers in advance<strong>and</strong> take advantage of the valuable health <strong>and</strong> travelinformation listed there.Q: Are preventive care services covered by this<strong>PPO</strong> plan?A: Yes. For a complete list of preventive careservices, please refer to your Summary PlanDescription (SPD). You may access the SPD onlineat www.arbenefits.org <strong>and</strong> look in the BenefitsLibrary, or you may call Employee BenefitsDivision at 1-877-815-1017 <strong>and</strong> request a copy.Q: Are pre-existing conditions covered?A: Yes. All of the health plans offered cover preexistingconditions.Q: How will the Any Willing Provider (AWP) lawaffect my coverage?A: AWP is an <strong>Arkansas</strong> law, so providers outside<strong>Arkansas</strong> will not be affected. In <strong>Arkansas</strong>, if aprovider applies to be a participating provider, <strong>and</strong>completes our credentialing process, then thatprovider will be part of the <strong>Blue</strong> <strong>Cross</strong> <strong>PPO</strong>network, <strong>and</strong> normal in-network benefits will apply.Providers will still have the choice whether or not toparticipate, so there may still be some providerswho will not be in-network. For the most accurate<strong>and</strong> up-to-date provider directory, please visitwww.<strong>Arkansas</strong><strong>Blue</strong><strong>Cross</strong>.com.Q: I am about to retire. What do I need to do tocontinue my insurance, <strong>and</strong> what are my coverageoptions?A: If you are a non-Medicare primary retiree, youhave the option to remain on the <strong>Blue</strong> <strong>Cross</strong> <strong>PPO</strong>Plan or change to the new ARHealth Benefit Planadministered by Health Advantage.If you are age 65 or older, or Medicare is yourprimary insurer, you will be automatically changedto the ARHealth benefit plan administered byHealth Advantage. For specifics of this plan pleaseaccess the Health Advantage Web site at:www.HealthAdvantage-hmo.com.

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