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FEDERATION OF EURO-ASIAN STOCK EXCHANGES SEMI ANNUAL REPORT OCTOBER 2007Commercial and Private BankingCommercial Banking has some 5,600customers in Turkey. Private Bankingoperations, commenced in 2005, obtainedpromising results in its first year towardsachieving its aim to pursue Fortis’ overallstrategy in this segment.Relationship was deepened with customers inthis segment via the ‘Prime Banking’ conceptproviding benefits to customers according tothe depth of their relationship with the bank. Areal estate financing team was also set up andtrade finance capabilities were enhancedExtension of the international Business Centernetwork to Turkey with the opening of 12 newBusiness Centers in high-potential areas inTurkey, covering over 90% of the country’sforeign trade and over 80% of loan anddeposit volumes also proved to be a wisestrategy in its first year of operation. Three ofthe new Turkish Business Centers have startedoperating as ‘Fortis Houses’, at which privatebankers work alongside relationship managersfrom Commercial Banking.A number of specialized financial services –including leasing, factoring, global cashmanagement and trust – have also beendeployed to the new Business Centers.Merchant Banking & AssetManagementMerchant Banking operated with six businesslines and 163 full-time employees in 2006. Itsorganization, fully integrated with Fortis,provides it with a competitive edge, enablingMerchant Banking to leverage favorablemarket conditions at the beginning of 2006 asprivatization and Mergers & Acquisitionsactivity continued to intensify. Global MarketsGroup has absorbed the effect of marketturmoil which has started at end of 2nd Q of2006 with good management. MerchantBanking acted as a lead arranger in many highprofile transactions.• The Corporate & Institutional Banking teamhad key roles in several landmark deals in2006.• With its extended skill base, Global Marketscontinued dealing in local and internationalproduct structures with increasing complexity.• Fortis is one of Turkey’s 12 primary fixedincomedealers and ranks among the topbanks in terms of foreign currency andEurobond transactions.• The Corporate Finance Capital Marketsteam co-lead the public equity offerings ofTHY and Coca Cola.• Fortis Securities continue to serve themarket with more than 29,000 retail clients, ofwhom 95% trade online.• The GEPF team executed several highlyvisible mandates and completed deals intargeted areas such as mining and Treasuryguaranteed transactions.• A local ALF franchise was set up in 2006.• A local GSFG franchise will be operational inthe first half of 2007.Alternative Distribution ChannelsInternet BankingAt Fortis, Internet Banking services weredesigned to meet the diverse needs of bothindividuals and companies. During 2004,Internet Banking System was completelyrenewed for faster and easier use. 3,840million financial transactions were made onlinethrough Internet branch.Telephone BankingFortis’ Telephone Banking Service at 444 0144 can be accessed 24 hours a day and 365days a year. In addition to regular bankingservices, trained and experienced customerrepresentatives also provide information andsupport services. Customers can either talk tothe customer representatives for their bankingneeds or use the voice response system toobtain extensive information.ATM and KiosksAccording to the last years’ statistics, Fortisserved its customers through 268 ATMs and100 kiosks. The time availability of the bankATMs was 96%.CONTACT INFORMATIONCall Center 444 0 144Website www.fortis.com.trPAGE 13