Integrated client service delivery, featuring mental health support ...

35The Family Law Courts’ Integrated Client Service Delivery ProgramDay 5Safety and diversityThis module aimed to improve trainees skills for recognising and responding to the specificneeds of clients, including needs that could not be met by the Courts.At the end of this module trainees would:n know how to recognise clients who need assistance and know how to provide thatassistancen understand how to contribute to the Courts’ Family Violence Strategyn have the skills to write a Safety at Court Plan, andn be able to address the needs of diverse clients, including Aboriginal and/or Torres StraitIslander clients, culturally and linguistically diverse client and others with specific needs.Topics covered included: Providing services to clients with culturally and linguisticallydiverse backgrounds, with disabilities and with low/no literacy; understanding the externalservices that can be drawn upon to assist; and preparing a safety plan.Bringing it all togetherAt the end of this module trainees would:nnhave the learning from the previous modules reinforcedunderstand how communication skills, mental health first aid and safety and diversity fittogether.Topics covered included: Providing services to clients with culturally and linguisticallydiverse backgrounds, with disabilities and with low/no literacy; understanding the externalservices that can be drawn upon to assist; and preparing a safety plan.