EirGrid plc Annual Report 2012

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EIRGRID PLC ANNUAL REPORT & ACCOUNTS 2012Our CustomersThe aim of the EirGrid Group is to deliver a high quality service to all of our electricitycustomers, who can be divided into four main categories:• Generators (Conventional and Renewable generators connected or seekinga connection to the transmission system).• Demand Customers (large industrial customers connected to or seekinga connection to the transmission system).• Suppliers (licensed suppliers of electricity).• Stakeholders.We are committed to the efficient, professional and non-discriminatory handlingof all our customers’ needs and in doing so, we constantly strive to understand therequirements of our different customer groups and identify the appropriate servicesrequired. We operate in an impartial, open and transparent manner at all times.EirGrid Group Annual Customer Conference 2012The EirGrid Group Annual Customer Conference took place on 25 October 2012 inDundalk, County Louth, with approximately 170 delegates attending on the day.The theme of the conference was ‘Delivering the Power System of Tomorrow.’The keynote session included a Ministerial Address by Minister for Communications,Energy and Natural Resources, Pat Rabbitte TD, in which he supported and commendedEirGrid on its work and launched the Smart Grid Innovation Hub - a collaborationbetween EirGrid and the NDRC (National Digital Research Centre).Minister for Communications,Energy and Natural Resources,Pat Rabbitte TD, ChairpersonBernie Gray and Chief ExecutiveFintan Slye at the EirGridCustomer Conference 2012.It also featured a keynote presentation by Konstantin Staschus, Secretary General,European Network of Transmission System Operators for Electricity (ENTSO-E) anda regulatory and regional integration update by Dermot Nolan, Chairperson of CERand SEM Committee Member.Sessions were also held on regional market developments including a presentationfrom Bente Hagem, Vice-President, Statnett SF on the North West Europe Project anda session on Smart Grids including a business pitching section, with University ofUlster’s SolaCatcher voted by the audience as the most attractive investment.Presentations delivered by staff and management across the EirGrid Group providedupdates on system and market operations; Grid Development; the East WestInterconnector; and Anton Savage of The Communications Clinic and Today FM hosteda lively debate on ‘Regional integration to 2020 and beyond’. The conference was verywell received, with attendees rating the overall value of the experience as four out offive or higher.The Board and Executive Teamvisit European Networks andTransmission System Operators(ENTSO-E) in Brussels.48
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EirGrid plc Annual Report 2012

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