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Dear Customer, Egghead.com has discovered that a hacker has accessed our computer systems, potentially including our customer databases. While there is no indication that any customer information has been compromised, as a precautionary measure, we have taken immediate steps to protect you by contacting the credit card companies with whom we work. They are in the process of alerting card issuers and banks so that they can take the necessary steps to ensure the security of cardholders who may be affected. We wish to underscore that we have taken these steps as precautions. We have no information at this time to suggest that any credit card information has been compromised. We are investigating this possibility, and we are doing everything we can to proactively protect you. If you would like further information, you may wish to contact the issuer of your credit card to determine what steps they are taking. We regret any inconvenience this may cause you. We issued a press release on this matter earlier today. [...] If you have additional questions, please call our customer service team at 1-800- EGGHEAD (344-4323). Respectfully, Jeff Sheahan, President & CEO, Egghead.com, Inc. Friday, 22 December, 2000 4
What We Know • Egghead.com detected an intrusion on December 18th. • They contracted Kroll on December 21st and notified the credit card companies. • Egghead.com notified 3.7 million customers on December 22nd. Card issuers began canceling and reissuing cards. • After a 20 day investigation, it was believed no credit card information was lost. Fraud levels were not unusual. • Egghead.com filed for bankruptcy on August 15th, and was acquired by Amazon on November 26th. ecurosis.com 5
Page 1 and 2: Don’t Get Caught In The Headlines
Page 3: And so it begins... ecurosis.com 3
Page 7 and 8: So It Continues... • November, 20
Page 9 and 10: And promptly ignored ecurosis.com 9
Page 11 and 12: Credit Card Fraud Consumer losses l
Page 13 and 14: ChoicePoint • February 19, 38 sta
Page 15 and 16: ChoicePoint Losses FTC Settlement $
Page 17 and 18: What We Learned • ChoicePoint mad
Page 19 and 20: Foundations of Data Security Networ
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Page 23 and 24: Veterans Administration • On May
Page 25 and 26: On January 22, 2007, the VA reports
Page 27 and 28: HM Revenue and Customs • October
Page 30 and 31: What We Learned • Laptops and por
Page 32 and 33: Lost Tapes 12,741,736 Confirmed Rec
Page 34 and 35: What We Learned • Tapes must be e
Page 36 and 37: Number of Incidents Primary Inadver
Page 38 and 39: What We Learned Accidental disclosu
Page 40 and 41: Autocomplete is not your friend ecu
Page 42 and 43: Limiting External Exposure External
Page 44 and 45: CardSystems Solutions • CardSyste
Page 46 and 47: • In June, Visa drops CardSystems
Page 48 and 49: 45.7 Million Customers Initially Af
Page 50 and 51: • Banks are currently seeking cla
Page 52 and 53: How It Happened Compromise of WEP e
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Mainframe Internet I Internet II NE
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Create Classify Assign Rights CMP (
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