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2011 Annual Report - Supreme Court of the Virgin Islands

2011 Annual Report - Supreme Court of the Virgin Islands

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The purpose <strong>of</strong> this step is to ensure that <strong>the</strong> same formsare in use across <strong>the</strong> districts and that <strong>the</strong> <strong>Court</strong> usesa standardized process. This will serve to correct pastpractices <strong>of</strong> <strong>the</strong> <strong>Court</strong> having widely divergent forms andprocesses across <strong>the</strong> districts. That process is underway and,once completed, will be added to <strong>the</strong> work flows to finalize<strong>the</strong> procedures, and issued to all staff.• QUALITY CONTROL: The Clerk’s Office implementedQuality Control Reviews and continued to amend those toensure that individual employees are adhering to new policiesand procedures. We continue to work to address issues as<strong>the</strong>y arise and to strive toward improved procedures.• APPEAL ACCOUNTABILITY: This <strong>of</strong>fice implementeda review and reporting procedure within <strong>the</strong> divisions at <strong>the</strong>beginning <strong>of</strong> <strong>the</strong> fiscal year, to address <strong>the</strong> long-standingproblem <strong>of</strong> delays in submitting <strong>the</strong> record to <strong>the</strong> appellatecourt(s). This requires reporting and review for all notices<strong>of</strong> appeal filed, along with a schedule reflecting <strong>the</strong> date<strong>of</strong> submission <strong>of</strong> <strong>the</strong> required documents, and accountingfor any submissions in excess <strong>of</strong> <strong>the</strong> time lines set forth.A similar process was previously implemented for courtreporters, to improve accountability for <strong>the</strong> timely delivery<strong>of</strong> transcripts in cases on appeal, which has proven successfulin reducing delays and/or show cause orders. That processrequires reporters to report and account for transcriptspending after 30, 60 and 90 days, and to account specificallyfor matters pending in excess <strong>of</strong> 90 days.• NOTARY ACCOUNTABILITY: The <strong>Court</strong> implementeda new notary review and accountability process, to becomeconsistent with statutory requirements.• PHONE SYSTEMS/RECEPTIONIST COVERAGE:Working with <strong>the</strong> IT Division, this <strong>of</strong>fice obtained wirelessheadsets for <strong>the</strong> receptionist in <strong>the</strong> St. Croix District and willseek to do <strong>the</strong> same in <strong>the</strong> St. Thomas-St. John District. Thepurpose for using <strong>the</strong>se headsets is to improve <strong>the</strong> efficiencyand ergonomics <strong>of</strong> that function. We also worked on a draftphone auto-answering system that would aid our customersin promptly getting to <strong>the</strong> right division/person for service.That system was developed based on outlines submitted toour phone vendor, and <strong>the</strong> development has been approved.We are awaiting finalization and implementation <strong>of</strong> <strong>the</strong>service, which would reduce some <strong>of</strong> <strong>the</strong> workload on<strong>the</strong> receptionist and also improve <strong>the</strong> ability <strong>of</strong> externalcustomers to promptly reach <strong>the</strong> appropriate section/personfor service.• CASHIERS: We put in place a system to better calculateinterest in enforcement actions and to account for decliningbalances amounts. Additionally, all relevant staff receivedin-housing training, with <strong>the</strong> assistance <strong>of</strong> <strong>the</strong> St. Thomas-St.John Cashier Supervisor, Ms. Tenisha Lowry.• COURT REPORTING: As a result <strong>of</strong> new accountabilitymeasures and reporting requirements, we have madegreat improvements in <strong>the</strong> timely delivery <strong>of</strong> transcripts/responses to transcript requests. Additionally, we havebegun to incorporate concordances with each transcript.• HOUSE ARREST: We have continued to undertakeadditional steps to improve <strong>the</strong> accountability andeffectiveness <strong>of</strong> our house arrest program. Most recentsteps include <strong>the</strong> implementation <strong>of</strong> an immediate reportingrequirement by our Marshal Division <strong>of</strong> all founded alerts/violations to <strong>the</strong> judge or magistrate who set <strong>the</strong> conditions,to permit a determination whe<strong>the</strong>r <strong>the</strong> defendant hasforfeited <strong>the</strong> opportunity to participate in <strong>the</strong> program inlieu <strong>of</strong> incarceration. The Marshal Division may now alsopick up violators and take <strong>the</strong>m to <strong>the</strong> Bureau <strong>of</strong> Correctionsand immediately submit a report to <strong>the</strong> judge/magistrateso that <strong>the</strong> individual may be brought in on a show causehearing. This new process better protects <strong>the</strong> communityand <strong>the</strong> integrity <strong>of</strong> <strong>the</strong> program by permitting immediateaction when <strong>the</strong> Marshal Division obtains electronic alertsindicating violations and confirm such violations throughphysical checks <strong>of</strong> <strong>the</strong> defendant’s home.• DIVISIONAL REVIEW MEETINGS: Each district wasrequired to implement divisional review meetings, togive <strong>the</strong> Chief Deputies an opportunity to stay abreast<strong>of</strong> divisional needs, issues <strong>of</strong> concern and deficienciesor accomplishments, and to promptly address <strong>the</strong>m orrecommend action to <strong>the</strong> Clerk.• EXTERNAL COOPERATIVES: The <strong>Court</strong> continues to beinvolved in external cooperatives, to improve its service toits publics and to do its part in working toward territorial orinter-agency goals. To that end, <strong>the</strong> <strong>Court</strong> has continued to:• Host school tours in both districts, where judges and staffaddress <strong>the</strong> participants and discuss <strong>the</strong> court system withour youngsters, take <strong>the</strong>m on tours throughout our facilities,and permit <strong>the</strong>m to observe various court proceedings.64

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