The purpose <strong>of</strong> this step is to ensure that <strong>the</strong> same formsare in use across <strong>the</strong> districts and that <strong>the</strong> <strong>Court</strong> usesa standardized process. This will serve to correct pastpractices <strong>of</strong> <strong>the</strong> <strong>Court</strong> having widely divergent forms andprocesses across <strong>the</strong> districts. That process is underway and,once completed, will be added to <strong>the</strong> work flows to finalize<strong>the</strong> procedures, and issued to all staff.• QUALITY CONTROL: The Clerk’s Office implementedQuality Control Reviews and continued to amend those toensure that individual employees are adhering to new policiesand procedures. We continue to work to address issues as<strong>the</strong>y arise and to strive toward improved procedures.• APPEAL ACCOUNTABILITY: This <strong>of</strong>fice implementeda review and reporting procedure within <strong>the</strong> divisions at <strong>the</strong>beginning <strong>of</strong> <strong>the</strong> fiscal year, to address <strong>the</strong> long-standingproblem <strong>of</strong> delays in submitting <strong>the</strong> record to <strong>the</strong> appellatecourt(s). This requires reporting and review for all notices<strong>of</strong> appeal filed, along with a schedule reflecting <strong>the</strong> date<strong>of</strong> submission <strong>of</strong> <strong>the</strong> required documents, and accountingfor any submissions in excess <strong>of</strong> <strong>the</strong> time lines set forth.A similar process was previously implemented for courtreporters, to improve accountability for <strong>the</strong> timely delivery<strong>of</strong> transcripts in cases on appeal, which has proven successfulin reducing delays and/or show cause orders. That processrequires reporters to report and account for transcriptspending after 30, 60 and 90 days, and to account specificallyfor matters pending in excess <strong>of</strong> 90 days.• NOTARY ACCOUNTABILITY: The <strong>Court</strong> implementeda new notary review and accountability process, to becomeconsistent with statutory requirements.• PHONE SYSTEMS/RECEPTIONIST COVERAGE:Working with <strong>the</strong> IT Division, this <strong>of</strong>fice obtained wirelessheadsets for <strong>the</strong> receptionist in <strong>the</strong> St. Croix District and willseek to do <strong>the</strong> same in <strong>the</strong> St. Thomas-St. John District. Thepurpose for using <strong>the</strong>se headsets is to improve <strong>the</strong> efficiencyand ergonomics <strong>of</strong> that function. We also worked on a draftphone auto-answering system that would aid our customersin promptly getting to <strong>the</strong> right division/person for service.That system was developed based on outlines submitted toour phone vendor, and <strong>the</strong> development has been approved.We are awaiting finalization and implementation <strong>of</strong> <strong>the</strong>service, which would reduce some <strong>of</strong> <strong>the</strong> workload on<strong>the</strong> receptionist and also improve <strong>the</strong> ability <strong>of</strong> externalcustomers to promptly reach <strong>the</strong> appropriate section/personfor service.• CASHIERS: We put in place a system to better calculateinterest in enforcement actions and to account for decliningbalances amounts. Additionally, all relevant staff receivedin-housing training, with <strong>the</strong> assistance <strong>of</strong> <strong>the</strong> St. Thomas-St.John Cashier Supervisor, Ms. Tenisha Lowry.• COURT REPORTING: As a result <strong>of</strong> new accountabilitymeasures and reporting requirements, we have madegreat improvements in <strong>the</strong> timely delivery <strong>of</strong> transcripts/responses to transcript requests. Additionally, we havebegun to incorporate concordances with each transcript.• HOUSE ARREST: We have continued to undertakeadditional steps to improve <strong>the</strong> accountability andeffectiveness <strong>of</strong> our house arrest program. Most recentsteps include <strong>the</strong> implementation <strong>of</strong> an immediate reportingrequirement by our Marshal Division <strong>of</strong> all founded alerts/violations to <strong>the</strong> judge or magistrate who set <strong>the</strong> conditions,to permit a determination whe<strong>the</strong>r <strong>the</strong> defendant hasforfeited <strong>the</strong> opportunity to participate in <strong>the</strong> program inlieu <strong>of</strong> incarceration. The Marshal Division may now alsopick up violators and take <strong>the</strong>m to <strong>the</strong> Bureau <strong>of</strong> Correctionsand immediately submit a report to <strong>the</strong> judge/magistrateso that <strong>the</strong> individual may be brought in on a show causehearing. This new process better protects <strong>the</strong> communityand <strong>the</strong> integrity <strong>of</strong> <strong>the</strong> program by permitting immediateaction when <strong>the</strong> Marshal Division obtains electronic alertsindicating violations and confirm such violations throughphysical checks <strong>of</strong> <strong>the</strong> defendant’s home.• DIVISIONAL REVIEW MEETINGS: Each district wasrequired to implement divisional review meetings, togive <strong>the</strong> Chief Deputies an opportunity to stay abreast<strong>of</strong> divisional needs, issues <strong>of</strong> concern and deficienciesor accomplishments, and to promptly address <strong>the</strong>m orrecommend action to <strong>the</strong> Clerk.• EXTERNAL COOPERATIVES: The <strong>Court</strong> continues to beinvolved in external cooperatives, to improve its service toits publics and to do its part in working toward territorial orinter-agency goals. To that end, <strong>the</strong> <strong>Court</strong> has continued to:• Host school tours in both districts, where judges and staffaddress <strong>the</strong> participants and discuss <strong>the</strong> court system withour youngsters, take <strong>the</strong>m on tours throughout our facilities,and permit <strong>the</strong>m to observe various court proceedings.64
• Host <strong>the</strong> Bureau <strong>of</strong> Corrections and mainland correctionalinstitutions, to permit <strong>Virgin</strong> <strong>Islands</strong> prisoners housedabroad to visit with <strong>the</strong>ir family members at home, through<strong>the</strong> <strong>Court</strong>’s videoconferencing facilities.• E-Citation: Work continues with <strong>the</strong> Office <strong>of</strong> HighwaySafety, <strong>the</strong> Attorney General’s Office, <strong>the</strong> VI PoliceDepartment and o<strong>the</strong>r agencies toward <strong>the</strong> implementation<strong>of</strong> <strong>the</strong> e-citation program. This project has been indevelopment for several years and <strong>the</strong> <strong>Court</strong> has played asubstantial role in ensuring <strong>the</strong> appropriate development<strong>of</strong> <strong>the</strong> electronic ticket, pursuant to legal and policyrequirements, and has submitted final approval <strong>of</strong> <strong>the</strong>tickets. However, <strong>the</strong> system has not been fully developedto permit integration with <strong>the</strong> <strong>Court</strong>, to realize a truly fullyautomated process. Accordingly, a proposal was submittedto implement a stop-gap approach that would permit <strong>the</strong><strong>Court</strong> to electronically accept tickets and manually enter<strong>the</strong> same into our system (since OHS has not developed afully electronic approach). However, to prevent <strong>the</strong> costlyand inefficient need for <strong>the</strong> <strong>Court</strong> to reprint tickets fordata entry, once electronically received, <strong>the</strong> <strong>Court</strong> requiresadditional computer equipment at each work station, as wellas equipment in each courtroom to permit <strong>the</strong> magistrate,<strong>the</strong> deputy clerk and <strong>the</strong> prosecuting attorney to view eachticket. We are awaiting completion <strong>of</strong> <strong>the</strong> procurementprocess for such equipment through <strong>the</strong> Office <strong>of</strong> HighwaySafety. We anticipate that <strong>the</strong> system will not be functionaluntil completion <strong>of</strong> that process and until o<strong>the</strong>r externalissues (not within <strong>the</strong> <strong>Court</strong>’s purview) are addressed.• Security: The Marshal Division has worked with <strong>the</strong>Executive Branch agencies, without compensation, onseveral special assignments throughout <strong>the</strong> year.• Federal Agencies: The Superior <strong>Court</strong> has continued tobe a good public sector partner with o<strong>the</strong>r external agencies.During <strong>the</strong> fiscal year, <strong>the</strong> <strong>Court</strong> was able to provide sharedresources with <strong>the</strong> District <strong>Court</strong> <strong>of</strong> <strong>the</strong> <strong>Virgin</strong> <strong>Islands</strong>, byproviding interpreting and court reporting services, as wellas courtroom space, as needed. We additionally receivedsimilar cooperation from <strong>the</strong> District <strong>Court</strong>, which hasprovided assistance to judges by conducting advice <strong>of</strong> rightsand o<strong>the</strong>r initial criminal proceedings for Superior <strong>Court</strong>matters, to permit our judges/magistrates to participatein joint training/meetings, as needed. Additionally,we have made our physical plants available for use byfederal agencies for administrative hearings, to include<strong>the</strong> Immigration courts, which permitted administrativelaw judges residing outside <strong>the</strong> jurisdiction to satisfy <strong>the</strong>irhearing responsibilities locally.SUMMARYThe <strong>Court</strong> in FY <strong>2011</strong> implemented various austeritymeasures in response to severe budget cuts. A significantamount <strong>of</strong> <strong>the</strong>se cuts affected <strong>the</strong> Operational Division, toinclude: foregoing supply needs that were critical to <strong>the</strong>fulfillment <strong>of</strong> <strong>the</strong>ir mandates; delayed vehicle maintenancein <strong>the</strong> Marshal Division - which ultimately affected service<strong>of</strong> court documents; and, critical staff shortages in severalcase processing divisions. This <strong>of</strong>fice also continued to facechallenges obtaining appropriate service to cover criticaloperations functions, given delayed payment <strong>of</strong> invoices,which included interpreter and transcription servicesO<strong>the</strong>r impacted areas within <strong>the</strong> Operational Divisionincluded its inability to maintain adequate staffing in severaldivisions, to include: <strong>the</strong> Family, <strong>Court</strong> <strong>Report</strong>ing, and,<strong>the</strong> Criminal Divisions on St. Croix. In <strong>the</strong> District <strong>of</strong> StThomas-St. John, we have continued to shuttle court staffback and forth to St. John to ensure <strong>the</strong> availability <strong>of</strong> courtservices on St. John. The completion <strong>of</strong> a staff transfer in FY2012 will serve to rectify that situation and will result in acritical vacancy on St. Croix.The Marshal/Security division in both districts requiresadditional security <strong>of</strong>ficers. In <strong>the</strong> District <strong>of</strong> St. Croix,four additional security <strong>of</strong>ficers are required to facilitate <strong>the</strong>cost saving transition from contracted to 24-hour in-housesecurity. Uniforms and o<strong>the</strong>r law enforcement supplies areneeded for <strong>the</strong> Security Officers and <strong>the</strong> Marshal Division,to include: bullet pro<strong>of</strong> vests in both districts; handcuffsand cases; ASP batons and scabbards; magazine cases andcampaign hats.In conjunction with <strong>the</strong> <strong>Court</strong>’s austerity measures, <strong>the</strong>Operational Division implemented more accountablevehicle use policies, including restrictions <strong>of</strong> 24-hour use <strong>of</strong>vehicles; and, all employees were required to work withoutovertime pay and accept compensatory time for hoursworked in excess <strong>of</strong> <strong>the</strong> regular work week. Employees havecontinued to work hard under <strong>the</strong>se pressures and havecontinued to produce.Training continues to be an area that is significantly affectedby <strong>the</strong> fiscal constraints. We must continue to work towardproviding in-house training. The Clerk’s Office worked withHuman Resources to ensure that some critical areas werecovered in <strong>the</strong> annual training, and also made arrangementsto have training for marshals done, pro bono, by a localattorney. Additionally, <strong>the</strong> Clerk’s Office continues todo some <strong>of</strong> its own in-house training with clerks andsupervisors, both at staff or supervisor’s meetings and alsoin special small group sessions.65