Optimizing The Mobile WAN.................................................................11

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Optimizing Users And Applications In A Mobile WorldTable Of ContentsExecutive Summary ...............................................................................................................................3Research Methodology ..........................................................................................................................3Companies Are More Distributed Than Ever ........................................................................................4And Workforces Are Demanding More Mobile Environments .........................................................5IT Struggles To Keep Up As Users Demand Applications That Are Always On, Always Available....7As Apps Go Mobile, IT Is Failing To Meet End User Expectations..................................................8Companies Are Already Looking To The Network To Solve Woes ...............................................10Overcoming The Challenge: Optimizing The Mobile WAN.................................................................11The Benefits Of WAN Optimization For Mobile Users....................................................................12Recommendations For Mobile WAN Optimization Solutions.........................................................13Buy Now; Plan For Tomorrow.....................................................................................................13Pay Attention To What’s Under The Hood .................................................................................13Pick A Vendor With Operational Maturity ...................................................................................13Appendix A: Endnotes..........................................................................................................................14© 2007, Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, and TotalEconomic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respectivecompanies. Forrester clients may make one attributed copy or slide of each figure contained herein. Additional reproduction isstrictly prohibited. For additional reproduction rights and usage information, go to www.forrester.com. Information is based onbest available resources. Opinions reflect judgment at the time and are subject to change.- 2 -
Optimizing Users And Applications In A Mobile WorldExecutive SummaryBased on interviews of more than 300 IT decision-makers in seven countries, Forrester sees theincreasing fragmentation of organizations. The problem is threefold:1) Companies are becoming increasingly distributed. We found that companies mustsupport a large number of branch locations, outsourcing relationships, and employees thatare simply no longer in the traditional headquarter location.2) Users are becoming increasingly mobile. On top of more remote locations, users arealso becoming more mobile — relying on broadband wireless technologies to stayconnected and productive.3) Applications are becoming increasingly complex. IT must support all of these locationsand users with a very broad mix of applications. In fact, a large organization can supporthundreds if not thousands of unique apps. But to make matters worse, new applicationtypes like software-as-a-service (SaaS) force IT to recalibrate support mechanisms.The result of all this is poor performance and users will no longer tolerate it. Today’s mobile workerexpects access to any application, and when something goes wrong, the help desk gets the call.However, we already know that companies are successfully overcoming this hurdle by deployingWAN optimization solutions that are specifically tuned for a mobile environment. Mobile WANoptimization provides the acceleration needed to ensure consistent performance, room for newapplications, and the ability to ensure end user productivity at all times.Research MethodologyIn September 2007, Forrester Consulting conducted an online survey of 302 IT decision-makersand influencers in North America, Japan, China, France, The United Kingdom, Germany, and India.Respondents represented a broad range of industries and included the following breakdown:• Thirty-seven percent of respondents were the seniormost decision-makers in the company;26% were application developers; 24% were network operations and architectureprofessionals; 8% were enterprise architecture professionals; and 6% were storage directoror architecture professionals. (Please note that the sum of percentages in this paper maynot equal 100 due to rounding.)• Fifty-one percent of the respondents were from companies headquartered in the UnitedStates; 8% were headquartered in India; 8% were headquartered in United Kingdom; 8%were headquartered in Germany; 8% were headquartered in France; 8% wereheadquartered in China; and 8% were headquartered in Japan.• Thirteen percent of respondents had 500 to less than 1,000 employees; 30% had 1,000 toless than 5,000 employees; 28% had 5,000 to less than 20,000 employees; and 29% had20,000 employees or more.• Nineteen percent of respondents were from companies with revenues of $50 million to lessthan $200 million; 25% with revenues of $200 million to less than $750 million; 24% withrevenues of $750 million to less than $5 billion; 25% with revenues of greater than $5billion; and 7% did not know their company’s revenue.- 3 -
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