AIA Platinum Heritage - AIA Singapore

Frequently Asked QuestionsIt is always our intention to write in plain English, and to be as transparent as possible when describing ourproducts. The questions and answers below reflect the most common concerns raised by our customers. Ifyou have any other questions not addressed here, please ask your AIA Financial Services Consultant for moreinformation. Alternatively, you may visit our website at aia.com.sg or contact our AIA High Net Worth ServiceLine at (65) 6248 8868.Q1. How are the bonuses allocated?A. You can receive bonuses in the form of Reversionary Bonus and Terminal Bonus.The Reversionary Bonus is a discretionary bonus that we may credit to your policy on an annual basisdepending on the experience of the participating fund. Once declared and credited to your policy, theReversionary Bonus is guaranteed and will not be affected by any subsequent years’ revisions.The Terminal Bonus is a one-time, potential bonus that may be paid in the event of death, maturity orsurrender depending on the experience of the participating fund.Q2. How does AIA ensure stability in wealth accumulation?A. In order to provide stability to the policy values, a smoothing process is adopted so that in the yearswhen the experience of the participating fund is good, the profits can be retained to increase returns topolicyholders, should conditions be less favourable in other years.Q3. What happens when I turn 100 years old?A. Upon maturity, your plan terminates and the maturity benefit will be paid out to you.Q4. Can I adjust my Minimum Death Benefit during the policy duration?A. Yes, you can increase your Minimum Death Benefit within the first policy year subject to normalunderwriting and additional premiums if required.However, you can decrease your Minimum Death Benefit anytime during the policy duration. We will refundthe pro-rated cash value.Q5. What conditions are excluded under this plan?A. There are certain conditions where no benefits will be payable, such as suicide within one year from thepolicy issue date, and any pre-existing conditions which were not declared on the application form andaccepted by us. Please refer to the product summary for details.Q6. Can I change my mind and cancel the policy after I’ve purchased it?A. Yes. You may cancel the plan by writing to us within 14 days from the date you receive your policydocument (free-look period) and receive a refund of your premium (without interest and less any medicalcharges incurred). The 14-day free-look period will start 7 days from the date we post the policy.