VOIP & Asterisk introduction - Profoss

AWT www.awt.beComputer Telephony Integration (CTI)•Traditional telephony is not only making/receiving calls supplementary services are associatedo call transfer to another phoneo message waiting indicationo second call notification & pickupo calling line identification number (CLIP)o presentation of the caller nameo audio answering machine & voice mail•A « good » ToIP should offer at least the same features go further into the integration with other application of the enterprise•Next Generation Services universal access to the user or the enterprise address book gather and display context specific information (customer account) video answering machine & video mail, redirection to other communication channels (email, web site) LAN or world (roaming) wide mobility of the phone centralize maintenance of a distributed system gateway broker: service to select the most appropriate exit point collaboration work: application sharing, web-conferencing, instant fileexchangeProfoss oct. 2007 - 28