Integrity Standards Handbook - Penrose-St. Francis

identity will remain confidential. It may, however, make it easier for theCentura Corporate Responsibility Department to provide you with a directresponse to your concern.Electronic filing of your complaint is also available. You can access this electroniccomplaint form via the following link: www.integrityhelpline.org. Thesame process given in the telephonic filing of reports of concern will apply toelectronic filings as well.Centura prohibits anyone from taking any action of retaliation against anyindividual for discussing any conduct with his/her supervisor, Centura management,Centura Corporate Responsibility Department or Legal Departmentpersonnel, or by utilizing the Centura Integrity Helpline either telephonicallyor electronically to make a good faith report, complaint or inquiry. However,the anti-retaliation policy will not protect you from the consequences of yourown conduct. If you report conduct in which you are involved, Centura mayimpose the appropriate discipline in accordance with organizational disciplinarypolicy.REFERENCE GUIDEIF YOU HAVE any questions regarding the concepts identified within theIntegrity Standards or wish to review your organization’s policies, pleasecontact your organization’s Facility Corporate Responsibility Officer or theCentura Corporate Responsibility Department.To further guide you in directing your concerns to appropriate personnel, weare providing a list, which identifies the types of concerns to be handled bythe departments/personnel as indicated below. If you have a concern you wantto communicate which is not listed here and you are unsure who or whatdepartment should handle it, contact your Facility Corporate ResponsibilityOfficer or utilize one of the contacts listed under the Contacts/Resourcesportion of this booklet.Issues Handled By Facility Corporate Responsibility Officer• Corporate Responsibility Education and Training• Corporate Responsibility Orientation• Billing-related issues• Improper or incorrect documentation supporting billing• Noncompliance with Integrity Standards, policies and proceduresadopted as part of the Centura Corporate Responsibility Program• Falsification of records• Fraudulent activities31