Sample Complaint Letter Response Analysis - Gremler.net

Attachment 1 – Complaint LetterMichelle E. Skinner907 Thurstin St. Apt. #29Bowling Green, OH 43402mskinne@bgnet.bgsu.eduJanuary 30, 2005General ManagerTango’s Mexican Cantina30 Main St.Toledo, OH 43605Dear General Manager,I am writing to express my dissatisfaction at the “service” provided by your restaurant and amhoping that you can bring a pleasing resolution to the problems I have experienced.At the beginning of January, my friends and I called to reserve a table because one of our coworkerswas moving and would no longer be working with us. We decided to makereservations because our party would consist of about ten or fifteen people. We choseTango’s Mexican Cantina basically by the positive word-of-mouth from our friends andfamilies that Tango’s offered good food and service within a great atmosphere. Since we hadheard such good things about your restaurant, we decided Tango’s would be just the place tosay good-bye to our co-worker.On January 7 my friends and I dined at Tango’s Mexican Cantina. We had arrived atapproximately 7:00 p.m. and did not leave until 9:30 p.m. This is an extremely long period oftime for eleven people to eat dinner. It is true that we had a few drinks before dinner howeverwe did not stay after the meal to drink. In addition to the long wait for food, the service fromour two waitresses was less-than-satisfactory.Although there was a long wait for our food, what really upset me was the poor service wereceived from our waitresses. Our waitresses had forgotten many of our group’s drinks andthey did not even take food orders from two of our group members! In addition we had to asknumerous times for condiments for our meals. I understand that Tango’s busiest time isprobably on the weekends however when we were dining it was not too overly busy to receiveas poor of service as we did.I understand that Tango’s Mexican Cantina is suppose to have a good reputation for theiroutstanding food and service and I would like to hear what you have to say in response to thissituation.Michelle Skinner