12.07.2015 Views

NBN in the Enterprise - Innovation & Business Skills Australia

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1.2.3 Insurance brok<strong>in</strong>g <strong>in</strong>dustryThe follow<strong>in</strong>g is an extrapolation of <strong>the</strong> feedback from participants <strong>in</strong>volved <strong>in</strong> <strong>the</strong> parallel National Insurance Brokers Association(NIBA) and Austbrokers research processes as to what <strong>the</strong>y believe represented <strong>the</strong> digital future, macro-level drivers affect<strong>in</strong>g thisfuture, and <strong>the</strong> enablers stimulat<strong>in</strong>g greater enterprise-level adoption of <strong>the</strong> <strong>NBN</strong>.Table 3 – A foresight <strong>in</strong>to <strong>the</strong> brok<strong>in</strong>g <strong>in</strong>dustry <strong>NBN</strong> enabled futuresFuture Drivers EnablersEnable customers to accessimproved servicesImprove brokers’ service to customersAllow real-time responsivenessto clientsExtend brand reach andmarket<strong>in</strong>g channelsMore automated and streaml<strong>in</strong>edprocessesAccelerate data process<strong>in</strong>gand shar<strong>in</strong>gNew markets and growth opportunitiesNeed to reduce costsChang<strong>in</strong>g competition landscape and threatfrom onl<strong>in</strong>e playersRegulatory pressures to comply and reportCommunity and consumer expectations andattitudesNatural disasters and <strong>the</strong> need to be responsiveData security, shar<strong>in</strong>g and digital audit trailis essentialNeed more susta<strong>in</strong>able bus<strong>in</strong>ess modelsMore bus<strong>in</strong>ess is mobile: <strong>NBN</strong> has to <strong>in</strong>tegrateFull and improved client <strong>in</strong>teraction andengagementPlann<strong>in</strong>g <strong>in</strong>vestment <strong>in</strong> technology adoptionBuild <strong>the</strong> bus<strong>in</strong>ess caseBroker companies need to improve virtualtra<strong>in</strong><strong>in</strong>g for skills and improve attitudesRemove red tape to enable digital transactionsand decentralised employmentCommunity education (digital literacy)LeadershipImprove team efficiencies and collaborationNB: The three columns are not aligned with each o<strong>the</strong>r <strong>in</strong> any specific manner. Nor are <strong>the</strong> list<strong>in</strong>gs <strong>in</strong> any agreed priority order.7

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