Practical Issues in Claims Management - Insurance Market ...

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Survey Summary• Increasing recognition of the importance of claims service ininfluencing business placement• Perceptions of Lloyd’s improved• An increasing recognition of the benefits by adoption oftechnology but not at the expense of substantive quality incomplex matters• Important working relationships and client relationships
Discussion• Claims are handled today in a frequently changing andincreasingly demanding environment• Massively increased transparency• Role of claims handler widened• Old fashioned focus on relationships and dialogue should notbe over looked
Page 3: 2004
Page 6 and 7: Lloyd’s Claims Management Princip
Page 8 and 9: 2006
Page 11: ECF• LMP 2001 set out a London ma
Page 14 and 15: 2010
Page 16 and 17: Claims Transformation Project cont
Page 18 and 19: 2011
Page 20 and 21: Lloyd’s Claims Management Princip
Page 22 and 23: Minimum Standards
Page 24 and 25: Resources, skills and managementcon
Page 26 and 27: Claims adjustment and managementPri
Page 28 and 29: Claim ReservingPrincipleClaim reser
Page 30 and 31: Management of external service prov
Page 32 and 33: Performance MeasurementPrinciplePla
Page 34 and 35: Glossary of Terms• Syndicate Busi
Page 36 and 37: To this…..
Page 38 and 39: Resource/People- Historical relucta
Page 40 and 41: Today’s Challenges• Soft market
Page 42 and 43: Worldwide Claims Service Comparison
Page 44 and 45: Service Drivers - What do brokers/c

Practical Issues in Claims Management - Insurance Market ...

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