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PR, Branding and Reputation Management to Build ... - Gable PR

PR, Branding and Reputation Management to Build ... - Gable PR

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<strong>Gable</strong> <strong>PR</strong> – Advice from the Experts on <strong>Br<strong>and</strong>ing</strong>, Positioning <strong>and</strong> <strong>PR</strong>Page 3 of 3or how good the service. It’s not enough <strong>to</strong> have a better product or service. Youneed a better <strong>PR</strong> idea.Every br<strong>and</strong> that gets <strong>to</strong> the <strong>to</strong>p got there by favorable publicity. It may have beena better product, but without publicity it’s not going <strong>to</strong> go anywhere. (Note: thebook has abundant case his<strong>to</strong>ries on how major br<strong>and</strong>s were built through <strong>PR</strong> <strong>and</strong>before advertising hit, including VW, Microsoft <strong>and</strong> Starbucks. He also citesmany popular advertising campaigns where the advertising won awards <strong>and</strong> thebr<strong>and</strong> lost market share [Got Milk, Budweiser Wassupp, Joe Izuzu, amongothers]).When you want <strong>to</strong> establish a leadership claim, it’s especially important <strong>to</strong> use themedia <strong>to</strong> give your br<strong>and</strong> the credentials it needs. It’s not enough <strong>to</strong> get s<strong>to</strong>ries innewspapers, articles in magazines, or interviews on radio or television, although thesecan help. What is absolutely necessary is <strong>to</strong> get your leadership claim authenticatedby the media.You have <strong>to</strong> give your <strong>PR</strong> efforts enough time <strong>to</strong> produce results. Impatience killsmore good <strong>PR</strong> ideas than poor execution. The better the idea, the longer it is going <strong>to</strong>take <strong>to</strong> implant that idea in<strong>to</strong> someone’s mind. It’s new, it’s different, <strong>and</strong> it’sinstantly under suspicion. Media people are sometimes just as skeptical asconsumers.Strategy is more important for a <strong>PR</strong> program than it is for an advertising program.You can always run an ad even if your strategy is atrocious. But <strong>PR</strong> is different. Ifthe strategy is bad, the publicity is non­existent. With <strong>PR</strong> you give up the luxury ofreaching everybody in favor of reaching somebody who counts. Somebody will carryyour message <strong>to</strong> friends, relatives, neighbors. (Most br<strong>and</strong>s are first purchasedbecause of personal recommendations, not because of advertising or even publicitymentions.)The emphasis in <strong>PR</strong> is not on reach <strong>and</strong> certainly not on frequency. The emphasisin <strong>PR</strong> is on the credentials of the medium <strong>and</strong> the quality of the plug. You needboth. (A favorable mention in The Wall Street Journal is worth a lot more than alavish plug in some minor publication.)Br<strong>and</strong> building takes place inside the prospect’s mind. And only the media have thecredibility <strong>to</strong> plant a new idea in the mind. If you are going <strong>to</strong> build a br<strong>and</strong> fromscratch, only the media can do the job.No br<strong>and</strong> starts from a position of strength. All br<strong>and</strong>s were built from scratch. Theessence of br<strong>and</strong> building is <strong>to</strong> furnish the materials that allow the media <strong>to</strong> build thebr<strong>and</strong>. That is the essence of the <strong>PR</strong> business <strong>to</strong>day.###

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