Transparency, Apology, & Disclosure of Medical Errors - Western ...
Transparency, Apology, & Disclosure of Medical Errors - Western ...
Transparency, Apology, & Disclosure of Medical Errors - Western ...
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Elicit Perspective and Add A GoodSimple Explanation• Ask what they know• Tell them what they need to know— Meet patient „where they‟re at‟• Avoid jargon• Small doses <strong>of</strong> information• Ask for understanding
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