SO - Health Care Compliance Association

July 20016Editor’s note: Victoria Wesseleris President, Ethics & ComplianceStrategies and JosephLansing is Senior Vice President,Learning Insights. Ms. Wesselermay be reached by email,c o m p l i a n c e @ i q u e s t . n e t. Mr.Lansing may also be reachedby email, jlansing@learninginsights.com.Please select the statementyou believe to bemost true with regard tothe delivery of ethics andcompliance trainingprograms:A) Classroom delivery issuperior to web-baseddelivery for ethics andcompliance training.B) Web-based delivery isCombiningclassroomandWeb-basedtraining formaximumlearning atminimumcostBy Victoria Wesseler andJoseph Lansingrequires immediate, frequent,and detailed interactionwith the instructorand discussion with otherparticipants. When itcomes to an initial rollout of an ethics and complianceprogram includingnew hire orientationwhere your goal is notonly to inform but also tomotivate and create participantenthusiasm,nothing is better than adynamic session conductedby an informed andenthusiastic instructor.But for content richinformation with geographicallydispersed participantswho wish tosuperior to classroom delivery for ethics take the course at their own pace, nothingworks like web-based training. Youand compliance training.can’t beat its effectiveness and efficiencyThe debate continues as ethics and in terms of time and cost to deliver thecompliance officers prepare to design learning experience plus the addedand implement their annual training advantage of online certification andplans–What method should be used for tracking.ethics and compliance training programdelivery–classroom- or web-based? So, what’s a compliance officer to do?What’s the best choice: classroom orAnd, depending on which article you web? Maybe the answer is both!read or which consultant you talk withon any given day, you can make a compellingargument for either side. Combining two or more delivery sys-Use bothCertainly both delivery systems have tems or strategies within a trainingtheir advantages and disadvantages experience is referred to as “blendeddepending on your training goals and learning”. The concept of deliveringaudience characteristics and needs. training through multiple methods iscertainly nothing new. Whether or notClassroom-based programs are best they have been conscious of it, trainerssuited for presenting material which have been doing this for a long time.It is not uncommon for classroombound trainees to receive pre-class workassignments, generally in a written format,that must be completed prior toattending an instructor-led trainingexperience. The goal of the pre-classassignment is to bring all participantsup to a certain level of knowledge andcontent awareness so the actual classroomtime can be used more productivelyon interaction and discussion.Now, the availability of web-basedtraining technology adds another preclassassignment delivery system to consider.According to Joseph Lansing, SeniorVice President of Learning Insights, aChicago based e-learning company,web-based learning in conjunction withtraditional instructor-based training canprovide a highly effective learning experiencefor the trainee while reducingoverall training expenses. “We have hadexcellent results with clients who use ablended approach of both classroomandweb-based programs in their trainingprogram delivery. A blended solutionleverages the advantages of bothtypes of training.”Benefits of blended learning“E-learning is a convenient way tobring employees up to the same level ofskills and knowledge. And, it’s morecost effective because it reduces thecosts of travel and lodging. Moreimportantly, e-learning enables theinstructor to maximize the face to facetime with students to focus on issuesbest covered in person. Less time isspent in the classroom covering basics,and more time can be devoted to discussionand interaction,” saidLansing.