Third Party Reporting Centres Guidance - West Midlands Police and ...

The roles and responsibilities of third partyreporting centres1. Third party staff will assess the client’s needs in terms ofaccess to service and reasonable adjustments. Where thereis specific concern around victim vulnerability, it is theresponsibility of the third party staff to notify the policeand/or other required agencies as soon as possible in orderto ensure that the appropriate support is provided to theclient.2. Establish whether a hate crime or hate incident has beencommitted. This can be achieved by:• Asking the victim to describe what exactly has happened• Asking the victim how they feel about the incident• Asking the victim why they feel they have been targeted• Asking them if they have reported it to the police or anyother agency in the past (if so, you will need to record thecrime/log number given by the agency. This can beattached to the new referral later)3. Once third party staff are aware of the victim’scircumstances, they may use the definition guide above toestablish the hate category.4. Third party centre staff will provide the victim with anopportunity to complete the form while at the centre. Note:assistance in completing the form may be offered to thevictim, for example interpretation of the questions orassistance in writing the answers (if applicable).5. A member of staff can highlight the online reporting formthrough True Vision and offer support or an explanation ifrequested.6. Once the appropriate recording form is complete, third partycentre staff will provide a copy of the form to the victim.7. Once the form has been completed this will then be receivedby True Vision, who will allocate the complaint to the policeforce responsible for your area.8. If a disability hate crime form is completed this can bedelivered to any police station for referral.9. A completed form must be filed within secured storage andkept on record as per data handling protocols.10. Third party reporting staff may become a point of contactfor the victim at a later date if required.