Test 1 Review Questions

18. The process of providing reasons for people to work in an organization’s best interestsis calleda. planning.b. organizing.c. leading.d. motivating.e. controlling.19. The control function involves three steps, which are, IN ORDER:a. taking corrective action, measuring actual performance, and setting standards.b. setting standards, measuring actual performance, and taking corrective action.c. measuring actual performance, taking corrective action, and setting standards.d. setting standards, taking corrective action, and measuring actual performance.e. taking corrective action, measuring actual performance, and decision making.20. Part of Susan’s responsibilities is to create a work schedule for her employees and tomotivate them. What type of manager is she?a. Front-lineb. Middlec. Topd. Controle. First-line21. If Mike Smith, a buyer for Ford, negotiates with a supplier on the price of a wheel, he isin a(n) __________ role.a. decisionalb. interpersonalc. technicald. conceptuale. informational22. Emphasis on total quality management has increased for which of the followingreasons?a. Complacency of customersb. Leveling off of foreign competitionc. Poorer financial performanced. An improvement trend in the quality of U.S. productse. Employee job dissatisfactionPage 22 of 26