Securing Our Future - Happy Valley-Goose Bay

23 | P a g eImprove public accountability in public financesDemonstrate a responsible approach to fiscalmanagement and restraint and restore the confidenceof investment partners and various funding agenciesClose loopholes that provide access to operations andservices to those who are delinquent in paymentsIndicators of Success: Increasedcollections rates Improved cash flow Less time allocatedto collectionsefforts (followinginitial efforts) Raised level ofawareness andimproved attitude among taxpayers aboutimportance of prompt payment Less reliance on borrowing and/or need to increasemil rates or service charges to generate revenuesStrategic Actions: Validate benchmark data on current collections ratesand sources of outstanding accounts 25% of pre 2010 collections to be completed byDecember 31, 2012; and 25% collections to becompleted by December 31, 2013 Develop an action plan for collections with December31, 2013 as deadline for attainment and make thisknown to the public Assign staff/resources to complete the task and attainquarterly updates on progress Review outstanding accounts for verification and“write off” accounts that are uncollectable and whereall reasonable means have been exhausted Update outstanding accounts listing and develop anaggressive collections plan with progressive steps andpenalties Implement the collections plan and apply anexpeditious appeals mechanism and payment options Develop and apply new collections targets and work