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Road map for developing IT Systems Team, year 201201/2012 02/2012 03/2012 04/2012 05/2012 06/2012 07/2012 08/2012 09/2012 10/2012 11/2012 12/2012Planning of newgroups andorganisationPlanning of new ticketsystemICTSystemsteam innewactionmode15.8.2012New workdefinitions,transition phase-inductionBack up mode action- support & further inductionDeployment of newticket system
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