Preface, Overview and Table of Contents - Oak Ridge Institute for ...

TABLE OF CONTENTSPreface ......................................................................................................................................iiiOverview .....................................................................................................................................vSection 1: Development ProcessesOverview.......................................................................................................................... 1-11.1 Performance Measurement Process .......................................................................... 1-31.2 Developing Performance Measures–A Systematic Approach................................ 1-351.3 Developing Performance Metrics–University of California Approach.................. 1-531.4 Performance Indexes................................................................................................ 1-59Section 2: Data Tools2.0 Overview................................................................................................................... 2-12.1 Data Collection Techniques ...................................................................................... 2-72.2 Charts, Graphs, and Diagrams ................................................................................ 2-132.3 Presentation Approaches........................................................................................ 2-31Appendix A: Glossary of Terms........................................................................................... A-1Appendix B: Performance Measurement Process Case Study...............................................B-1Appendix C: Sample Performance Measures.........................................................................C-1Appendix D: Related References........................................................................................... D-1TRADERi