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REMANUFACTURE OF CONTROL BOARDSRequired Remanufacturing Process with$35 Core Charges included…Each SKU listed on the previous page will beshipped with the following items…A Green Label on theexterior of the packageidentifying that theenclosed control boardhas beenremanufactured…meeting Whirlpool FSP®Standards.Voluntary Remanufacturing Process withNo Core Charge included…Each SKU listed on the previous page will beshipped with the following items…A Green Label on theexterior of the packageidentifying that theenclosed control boardhas beenremanufactured…meeting WhirlpoolFSP® Standards.Within the package is aCore Return Tag thatoutlines information onthe product beingrepaired. This providesinformation back to boththe Whirlpool CollectionCenter and eventually toWhirlpool Engineering foranalysis.Within the package areinstructions for returningthe damaged controlboard back to theWhirlpool CollectionCenter. It includes theinstruction for noting theAppliance Serial Numberon the return label forfurther quality analysis.Also included is thereturn instructions forboth the core chargedebit/credit process, aswell as packaging thedamaged board forshipping back to theWhirlpool CollectionCenter through yourParts Distributor.NOTE: A strip of tape willalso be included so thecustomer can easily resealthe cartonAlso included is aprepaid shippinglabel, allowing eitherthe technician or theconsumer to simplydrop the packageinto the mail box forshipping back to theWhirlpool CollectionCenter direct.
REMANUFACTURE OF CONTROL BOARDSFrequently Asked QuestionsQUESTIONWhat was the idea behindthe Voluntary ReturnProcess?How does the VoluntaryReturn Process work?Why are there both aVoluntary and a Core ReturnProcess?How was the list of SKUschosen for the VoluntaryReturn Process?Do remanufactured boardsmeet Factory SpecificationPart (FSP® ) standards?Do the boards beingreturned in this programsupport only out‐ofwarrantyservice calls?Is it the technician’sresponsibility to return theboard, or the consumer’sresponsibility?ANSWERThe Voluntary Return Process is modeled after other popularrecycling programs like printer ink cartridges for instance. Bymaking the return process virtually effortless, customers can dotheir part to protect the environment without sacrificing time orconvenience.The customer or technician simply repackages the old computerboard, using the new part’s bubble wrap and carton. Write theappliance serial number in the space provided on the partnumber label, and seal the carton with the tape provided. Placethe merchandise return label on the outside of the box, and crossout any other shipping labels or markings. Drop the carton in theU.S. Mail for pick‐up.We will be evaluating the results of both the Voluntary and theCore‐Charge Return Processes to determine which provides thehigher rate of return. Since the returns of electronic controls arevital to future supplies of parts, it is imperative that there is avery high percent of participation. While we would prefer tocontinue with a volunteer process, we will evaluate the returnrate of both in the coming months.Many variables were taken into consideration, including theexpected future demand, vendor relations, and the complexityand cost of the computer boards.All new and remanufactured computer boards meet FSP®standards and have the same 90 day warranty. Whirlpoolengineers work closely with vendors to ensure remanufacturedboards meet or exceed OEM specifications.This program includes computer boards that are used for allpayment types, including warranty, COD, and Extended ServicePlans.In warranty, the technician should take responsibility to returnthe part. However, the program is set up so that anyone canleave the part for the Postal Carrier to pick up.
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full announcement - ServiceMatters.com - Whirlpool Corporation

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