Waste Solutions and Homes win prestigious national ... - Hills Group
Waste Solutions and Homes win prestigious national ... - Hills Group
Waste Solutions and Homes win prestigious national ... - Hills Group
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WASTE SOLUTIONS & RECYCLINGPraise for <strong>Hills</strong> staffListening to what our customers say is animportant part of what we do <strong>and</strong> feedback isalways welcome. Receiving positive feedbackis always gratifying <strong>and</strong> we have highlightedtwo examples of excellent service by <strong>Hills</strong>employees.Dave Long (right), waste contract managerwas recently praised for the work that hedoes with Aspire Defence Services Ltd.The compliment read “I would like toregister my thanks <strong>and</strong> praise to Dave Longfrom <strong>Hills</strong> <strong>Waste</strong> <strong>Solutions</strong>. Dave is afantastic ambassador; he is proactive <strong>and</strong>nothing is too much trouble. All of thewaste I have asked him to dispose of has been completedwithout any fuss, he is more than happy to give advice onanything out of the ordinary <strong>and</strong> help as much as possible, whichI think is a credit to him. Please pass on my thanks to him”.Kate Hemming, administrator at Lower Compton recentlyh<strong>and</strong>led a call from a frustrated member of the public. Kate’sprofessional <strong>and</strong> calm manner resulted in the follo<strong>win</strong>g email.“I phoned <strong>Hills</strong> because I was very frustrated about the fact thatmy black bin had not been emptied again! After putting my pointBlack box collectionof view forward Kate explained <strong>Hills</strong>’ collection procedure. Ibecame more frustrated <strong>and</strong> I am sure that was apparent in mytone of voice. However, Kate remained calm <strong>and</strong> professionalexplaining what she would do to help me. At no time did Katepresent as frustrated, irritated, annoyed or otherwise, she justkept putting forward a further suggestion as to how she wouldhelp me.Please thank Kate for me <strong>and</strong> I would like to take theopportunity to say <strong>Hills</strong> are very fortunate to have someone aspleasant as Kate on their staff team” – we think so too!Purton topsrecyclingtonnageThe star performer for the highest ‘Recycled Tonnage’ atan HRC during August, September <strong>and</strong> October wasPurton HRC. Jessie Bunce, site supervisor <strong>and</strong> her team ofoperatives managed to recycle a total of 83.31% oftonnage received during the three months.L-R, Trevor Reeves, Jessie Bunce site supervisor, Norman Valdez, Suzanne Willis <strong>and</strong> David Tarrant<strong>Hills</strong> <strong>win</strong>s B&NES contract<strong>Waste</strong> <strong>Solutions</strong> bid successfully against two <strong>national</strong>waste companies to secure a new three-year contractwith Bath & North East Somerset Council (B&NES),with potential for further extension periods up toSeptember 2016.The three-year contract deals with the residual wastefrom the Unitary Authority <strong>and</strong> will be disposed of atLower Compton. <strong>Hills</strong> already provide containers,collection <strong>and</strong> disposal of asbestos from householdrecycling centres in the B&NES area.10 intouch
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