Out-of-hours Service - Timber Hill Health Centre
Out-of-hours Service - Timber Hill Health Centre
Out-of-hours Service - Timber Hill Health Centre
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What is the <strong>Out</strong>-<strong>of</strong>-<strong>hours</strong><strong>Service</strong>?What to expectOther options for healthcareWe can help when your GP surgery isclosed and you need urgent health care andtreatment at night, weekends and on publicholidays.When is it available?Weekdays: between 6.30 pm and 8.00 am.Weekends and public holidays: 24 <strong>hours</strong>.Call your surgery number and listen to therecorded information.It will either give you anumber for the<strong>Out</strong>-<strong>of</strong>-<strong>hours</strong> <strong>Service</strong> orautomatically divert youto our call centre in Norwich.Our call-taker will ask you for details <strong>of</strong> yourproblem.Depending on the nature <strong>of</strong> your illness youwill then speak to a doctor, a nurse or anemergency care practitioner who will assessyou.They will either:• Give you advice over the telephone on howto treat yourself at home or to visit a localpharmacy• Ask you to attend a local primary carecentre where you may be treated by eithera doctor, a nurse, or an emergency carepractitioner• Arrange for you to have a home visit fromeither a doctor, a nurse or an emergencycare practitioner• In some cases, for example at very busytimes, a doctor, a nurse or an emergencycare practitioner may call you back asquickly as possible.PharmacyAsk a pharmacist for advice about the most useful itemsto keep in your home medicine cabinet so that you areable to treat minor illness and injury yourself.NHS DirectNot sure if you need a doctor, or just want informationand advice about a health problem? Call NHS Direct on0845 4647, available 24 <strong>hours</strong>.Norwich NHS Walk-in <strong>Centre</strong>Dussindale, Pound Lane, Norwich, Telephone 01603300122 (next to Sainsbury’s).The experienced nursing team are able to treat a widerange <strong>of</strong> minor illnesses and injuries.No appointment is needed.Open Weekdays 7am to 10pm and Weekends and publicholidays 9am to 10pm.Cromer Hospital Minor Injuries UnitOpen 8am to 10pm seven days a week, for thetreatment <strong>of</strong> all kinds <strong>of</strong> minor injuries.EmergenciesThink carefully before dialing 999 for an ambulance orgoing to a hospital accident and emergency department(A&E). These services are for people who are seriously illor injured.