Military Community and Family Program Support for Quality of Life
Military Community and Family Program Support for Quality of Life
Military Community and Family Program Support for Quality of Life
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The Resale Comm<strong>and</strong>ers are exploring new opportunities to operate collaboratively, suchas cross promotion <strong>of</strong> merch<strong>and</strong>ise <strong>and</strong> services <strong>and</strong> exp<strong>and</strong>ing on-site events <strong>for</strong> theGuard <strong>and</strong> Reserve.Defense Commissary Agency Oversight. The DeCA Board <strong>of</strong> Directors providescritical advice on the commissary stores needed by the <strong>Military</strong> Services, managementinitiatives to improve DeCA’s per<strong>for</strong>mance, <strong>and</strong> priorities <strong>for</strong> investing surcharge fundsin systems <strong>and</strong> construction. The Board closely monitors the $5.5475 billion resale stockfund <strong>and</strong> the $1.3009 billion operating budget to ensure that DeCA is fundedcommensurate with its mission <strong>and</strong> the support provided to each Armed Service.DeCA’s strong stewardship <strong>of</strong> taxpayer dollars has been demonstrated by the sixthconsecutive unqualified audit opinion <strong>of</strong> its financial records.Under the Board supervision, DeCA's management has a proven track record <strong>of</strong>achieving per<strong>for</strong>mance goals. Since 2000, DeCA steadily increased sales, improved thequality <strong>and</strong> availability <strong>of</strong> goods, sustained capital investment, <strong>and</strong> reduced costs throughbusiness process improvements – all while leading the grocery industry in customersatisfaction ratings <strong>and</strong> delivering customer savings averaging over 31 percent. Thesavings, while slightly down <strong>for</strong> all categories except produce in the U.S., climbedoverseas due to the unfavorable currency exchange rate. Under the Office <strong>of</strong>Management <strong>and</strong> Budget (OMB) <strong>Program</strong> Assessment Rating Tool (PART), DeCA’sPART Improvement Plan continues to focus on maintaining long-term customersatisfaction <strong>and</strong> reducing costs by restarting DeCA's competitive sourcing program in2009.Armed Service Exchanges Oversight. The exchanges are making progress towardproducing more st<strong>and</strong>ardized per<strong>for</strong>mance measures against program <strong>and</strong> financial goalsestablished by their <strong>Military</strong> Services. Each <strong>of</strong> the exchanges is improving businessprocesses <strong>and</strong> modernizing technology to improve program delivery, operate moreeffectively, <strong>and</strong> to remain competitive in a challenging retail market. In addition, theirBoards are pursuing enduring partnerships among the exchanges to improve customer10
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