Annual Report 2005-06 - NSW Food Authority - NSW Government

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Case Study: A single phone call leads to court caseIn 2005, the Consumer andIndustry Contact Centrereceived a telephone reportabout a consumer whoknew they had a severeallergy to nuts. Afterconsuming a pasta productpurchased frozen, whichmade no mention of nutingredients on the label,the consumer quicklysuffered a seriousanaphylactic reaction andhad to be admitted tohospital.The Contact Centrerecorded the incident andproduct in the Authority’scentral complaint system.The report was assigned tothe relevant operationalgroup. An investigation bythe Compliance Unit andEnforcement Unit revealedthat the wrong labels hadbeen applied to the productwhich did contain walnuts.The investigating officersalerted the Authority’sRecall Coordinator and thecompany immediatelyrecalled the affectedproduct. A prosecutionbrief was also prepared bythe Enforcement Unit andaction commenced in theLocal Court.In 2006, the court foundagainst the company andfined them a total of$12,500 for severalmatters, including costs.The Minister for PrimaryIndustries, the Hon. IanMacdonald, issued astatement in May 2006,reminding all NSW foodmanufacturers thatmislabelling of foodproducts is a seriousoffence.Graph 1: C&ICC Calls by geographic origin 2005/06NSW regional 45%NSW Sydney 49%Interstate &overseas 6%Graph 2: C&ICC Complaints/reports received 2005/06Foreignmatter 21%Handling &hygiene 25%Foodborneillness/poisoning 26%Illegal & unlicencedoperations 3%Labelling 9% Product composition 1%Unsafe product 1%DeterioratedUnsuitable product 0%product 14%Other 0%• The Contact Centre sent out wallet cards on pregnancyand mercury in fish as well as safe lunch boxes for kidsmaterials. Fact sheets in English and a number of othercommunity languages were sent out about a number ofcampaigns.• The Authority’s main information web page on dioxinswas downloaded 2,270 times to 30 June 2006 and, whencombined with related pages, dioxin content wasdownloaded 3,700 times. Calls to the Contact Centrefrom members of the public and industry seekinginformation on dioxins peaked during January andFebruary 2006.Graph 3: C&ICC Inbound communicationsvolume (monthly)180016001400120010008006004002000Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun2004-052005-06NSW Food Authority Annual Report 2005/2006 I Service Group 637
Service Group 7Internal Services- which support delivery of all Service GroupsHighlights• Initiation of the major IT project, called Paddock toPlate, to improve how the Authority carries out allaspects of its business.• The introduction of a Goal Setting, Development andReview System to support staff development andencourage constant dialogue between staff andmanagers.Corporate servicesThe Corporate Services group provides support in thethree key areas of information management, humanresources and administration.Information managementInformation management is critical to the Authority’sability to regulate the 55,000 food businesses across NSW.The Authority has a relational database system calledByte, which is used to manage audit, licensing andinspection data for the 11,464 licensed businesses. Duringthe year, the Paddock to Plate (P2P) project was initiatedto enhance the Byte system to:• manage interactions with the remaining 42,000 foodbusinesses in NSW;• enable electronic service delivery;• provide wireless access for auditors; and• improve access for local government and private sectorauditors.The NSW Government has provided funding for thesystem, which will be developed over the next two years.Risk management strategies are vital for such projects.P2P is working to Information Security 7799 standards,and Business Continuity and Disaster Recovery plans arebeing developed for the Authority.Human resourcesAs at 30 June 2006, 2 SES Officers and 113 non-SES staffwere provided to the Authority by the Office of the NSWFood Authority.The Authority has a Service Partnership Arrangementwith the Central Corporate Services Unit of the NSWDepartment of Commerce to conduct payroll and leaveprocessing and part of the recruitment process, and anEmployee Assistance Program is facilitated by anindependent external provider.The Authority also has formal consultative arrangementswith the Public Service Association, an agency-specific FoodSafety Officers Award, and flexible working hours agreementsfor field staff and administrative and clerical staff.Table 3: Staff numbers by category in 2005/06Occupation group 2005/06 2004/05 2003/04 2002/03Administration 42 49 37 25Technical/food71 68 68 42safety officersTotal non-SES 113 117 105 67Senior Executive2 4 3 3ServiceTable 4: Staff by EEO groups 2005/06EEO groups in 2005/06NumberTotal staff (non-SES) 113Male 60Female 53Staff who are Aboriginal and Torres Strait Islanders 1Staff who have a disability 4Staff of racial, ethnic and ethnic-religiousminority groups (REM) 938
Page 1 and 2: NSW Food Authority Annual Report 20
Page 3 and 4: Our MinisterOver the last year, the
Page 5 and 6: Our Director-GeneralIn reflecting o
Page 7 and 8: “The Authority is currently devel
Page 9 and 10: mercury. The World Health Organisat
Page 11 and 12: Our OrganisationOur historyThe NSW
Page 13 and 14: NSW Food AuthorityExecutive (l-r)Li
Page 15 and 16: How we workThe flowchart shown here
Page 17 and 18: Building Healthier CommunitiesThe A
Page 19 and 20: AchievementsAt both national and st
Page 21 and 22: Case Study: Evaluation of Red Meat
Page 23 and 24: Service Group 2Industry Consultatio
Page 25 and 26: “The Authority ensures thatconsul
Page 27 and 28: • High-risk plant product facilit
Page 29 and 30: Case Study: Operation Golf India -
Page 31 and 32: Service Group 4Communication & Coor
Page 33 and 34: 32Agreements with NSW Department of
Page 35 and 36: Case Study: Fiery, Squeaky Clean &
Page 37: Service Group 6Consumer & IndustryC
Page 41 and 42: Table 5: EEO staff groups by level
Page 43 and 44: The Authority’s Corporate Service
Page 45 and 46: ‘Reaching out - targeting communi
Page 47 and 48: • The Authority initiated a pilot
Page 49 and 50: Ethnic affairs priorities statement
Page 51 and 52: employment was completed on 15 Octo
Page 53 and 54: Freedom of Information (FOI) Statis
Page 55 and 56: Our CommitteesThe Authority is repr
Page 57 and 58: Our FutureJune 2007 MilestonesThe A
Page 59 and 60: Strategic PathwaysStrategic Communi
Page 62: NSW Food Authority Annual Report 20
Page 65 and 66: 64BEGINNING OF AUDITED FINANCIAL RE
Page 75 and 76: 74NSW FOOD AUTHORITYABN 46 080 404
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88NSW FOOD AUTHORITYABN 46 080 404
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90NSW FOOD AUTHORITYABN 46 080 404
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6 Avenue of the Americas, Newington
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Annual Report 2005-06 - NSW Food Authority - NSW Government

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