Librarian's Helper - Lewis & Clark Library System

Page32LIBRARY SERVICESIntroductionAll libraries, regardless of type or size, offer a variety of services to its public. Some ofthe traditional services include reference, readers’ advisory, interlibrary loan, cataloging,circulation, and programming. Other services might include delivery to homebound residents,and computer access.Librarians and board members need to closely scrutinize the library’s services,determining which services are necessary and beneficial to the community. Imagine the libraryhas just been notified of an income reduction of 20%--what goes and what stays? Additionally,reading customer service related books may help in determining the library’s service focus.CirculationCirculation is the process of lending the library’s collection of books and other items topatrons. Components of circulation track what items are checked (lent) out, lent to whichpatron, and when the item(s) are due back to the library. Libraries are geared toward theconstant lending of books, videos, puppets, and other items.The method used to circulate library materials should be simple to use and teach.Libraries with an automated catalog use the catalog’s software for circulating the library’scollection. This allows the computer to track the item, freeing time for the staff to work withthe patrons.Illinois’ Library Records Confidentiality Act assures patrons that library staff will keeptheir borrowing record (patron account) private, unless a court order has been issued for theinformation. The law’s citation is 75 ILCS 70/1et seq.Libraries should regularly remove/purge expired patron records from the library’srecords. Removing patron records 12 to 18 months after the patron cards expire is a goodpractice.ReferenceSimply stated, reference work is supplying the correct answer, and its source, to apatron’s question. The staff uses the library’s collection and resources to locate answers. Allstaff should receive basic training in conducting a reference interview and using the library’sresources. Frequently, reference is the most visible service offered to all ages of patrons.Interlibrary LoanWhile librarians attempt to purchase all the material wanted and needed by localpatrons, budget and building size usually prevent everyone finding everything they want, whenthey want it. Borrowing from other libraries as the need arises helps supplement the library’s