Pre-paid funeral plans - Heart of England Co-operative Society

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Commonly asked questions and answers...• Will my money be safe? Yes, we invest the monies in whole of lifeinsurance policies between us and the Co-operative Insurance Society Ltd (CIS)one of the countries biggest insurance company’s.• Will there be anything else to pay for? No, as long as the contracted funeralis adhered to there will be no additional charges.• Can I make changes to the arrangements at a later date?We recognise that circumstances can change and we will be happy to tryand accommodate these changes but additional costs will be charged at therate applicable at the time the change is being made.• What if I die abroad or away from home? If the return home (repatriation)has not been included in the plan then it will be charged at the priceprevailing at the time ordered. If you intend to travel abroad it is advisableto take out the usual holiday insurance which covers the cost ofrepatriation.• Who will need to know of my plans? The arrangement between you andthe funeral director is confidential. However, we would recommend that acopy of the plan is either left with a responsible person (e.g the matron ofyour residential home or a solicitor) or in an obvious place where it will befound before funeral arrangements are made.• Can I take the plan out for someone else? Yes, we will arrange for the planto be sent to your address and confidentiality is assured.• Can I pay by instalments? Yes, by standing order over12 monthly instalments including the deposit.• What happens if death occurs before the instalments are complete? Wesimply deduct the amount of monies you have paid up to that date fromthe final invoice and you pay the remaining balance.We’re at the Heart of the Community
What to do next?When you are ready, contact one of our branches listed on the back ofthis leaflet and either make an appointment to visit them to discuss thearrangements or if you prefer, we can visit you in your home and makearrangements.What happens when death occurs?Your next of kin or executor should contact the nearest Heart ofEngland Co-operative Funeral Services branch, the telephone numbersand addresses can be found on the back cover of this booklet. To redeemthe plan your next of kin or executor will need to sign any statutoryforms (the funeral director will organise these for you) and release acopy of the death certificate (called a ‘Copy of entry into the Register’).The funeral will then be carried out to the specifications you laid out inyour plan.Pre-arrangement estimate form(to be filled in by Funeral Arranger)
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Pre-paid funeral plans - Heart of England Co-operative Society

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