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ΔΙΟΙΚΗΤΙΚΟ ΣΥΜΒΟΥΛΙΟ ΣΥΝΔΕΣΜΟΥ ΟΠΤΙΚΩΝ ΚΥΠΡΟΥTHE BOARD OF THE CYPRUS OPTICAL ASSOCIATIONΠρόεδρος / PresidentMakis EleftheriouΑντιπρόεδρος / Vice- PresidentGiorgos PetsasΓραμματέας / SecretaryGiorgos CostarasΤαμίας / TreasurerAndreas TsangarisΜέλη / MembersIrene Kiritsi, Demetris Kitros, Constantina Kyrillou, Harris Kontides, Adolfos KanettisΟΡΓΑΝΩΤΙΚΗ ΕΠΙΤΡΟΠΗ / ORGANIZING COMMITTEEGiorgos Petsas, Demetris Kitros, Giorgos Costaras, Makis EleftheriouΓΕΝΙΚΕΣ ΠΛΗΡΟΦΟΡΙΕΣ / GENERAL INFORMATIONΤέλος Εγγραφής / Registration fee: €70Περιλαμβάνει παρακολούθηση επιστημονικού προγράμματος, καφέ στα διαλείμματα,βεβαίωση συμμετοχής και συμμετοχή στο επίσημο δείπνο του Σ.Ο.Κ.Includes: attendance to all COA presentations, coffees, certificate of attendance, COA gala dinner.Συμμετοχή στο δείπνο για συνοδούς και εκθέτες €50.Accompanying persons and exhibitors for dinner €50.Διανυκτέρευση ξενοδοχείου:Μονόκλινο €89.00, δίκλινο €103.00 το βράδυ, με πρόγευμα.Hotel accommodation:Single €89.00, double €103.00. All above rates are per room per day and include breakfast.Κρατήσεις / Reservations: Tel.: + 357 25832000, Fax: + 357 25832530Amathus-marketing@amathushotel.com • www.amathus-hotels.com/limassol

Αγαπητοί συνάδελφοι,Σας καλωσορίζω στο 11ο Παγκύπριο Επιμορφωτικό Συνέδριο του ΣυνδέσμουΟπτικών Κύπρου, ένα συνέδριο που έχει θεσμοθετηθεί και τελεί υπό την αιγίδατου Συμβουλίου Οπτικών Κύπρου.Το ΔΣ του Συνδέσμου Οπτικών Κύπρου, στα πλαίσια των προσπαθειών του γιασυνεχή επιμόρφωση, έχει θέσει ως στόχο την πλήρη επιμόρφωση των μελών τουσε ψηλό επίπεδο ώστε αδιαμφισβήτητα και δικαιωματικά, ο οπτικός-οπτομέτρηςτης Κύπρου να θεωρείται εξεταστής πρώτου βαθμού.Στην Ευρωπαϊκή οικογένεια του σήμερα ο οπτικός-οπτομέτρης δεν ασχολείταιμόνο με την κατασκευή και την προμήθεια γυαλιών οράσεως, αλλά εκπαιδεύεταιστην οπτομετρία, στην ανατομία και φυσιολογία του ματιού, στη γενική παθολογία,τους φακούς επαφής κ.ά.Είναι λοιπόν επόμενο με βάση τα πιο πάνω και με τις επιστημονικές γνώσειςπου διαθέτει, να είναι σε θέση να διακρίνει πρώτος καταστάσεις ή ενδείξεις πουμπορούν να γίνουν επικίνδυνες για την όραση και την υγεία του πελάτη του, νατον πληροφορήσει σωστά και να τον παραπέμψει στον ειδικό.Γίνεται αντιληπτό πως ο κοινωνικός ρόλος του οπτικού-οπτομέτρη αναβαθμίζεταιιδιαίτερα και δίκαια χαρακτηρίζεται εξεταστής πρώτου βαθμού.Με τα πιο πάνω στο μυαλό και με την ελπίδα πως οι ομιλητές μας θα εμπλουτίσουνκαι ανανεώσουν τις γνώσεις μας, σας εύχομαι καλή επιμόρφωση.ΜΑΚΗΣ ΕΛΕΥΘΕΡΙΟΥ, Πρόεδρος Συνδέσμου Οπτικών ΚύπρουDear Guests and Colleagues,On behalf of the board and the members of the Cyprus Optical Association, Iam honored to welcome you to our 11th educational congress.The board of our Association is committed to offer continuously education andtraining for its members. For this reason it prepares and organizes variousactivities in the field of optometry and optics, contact lenses and eye caremanagement.Primary eye care is within the scope of practice of the optician in Cyprus. It isofficially approved by the Cyprus Optical Council which is the regulatory bodyof our profession. The role of the Cypriot optician in primary eye care is notonly the supply and fitting of optical appliances but the practice of optometryas the main and essential provision of primary eye care.The presence of our distinguished guest speakers promises a very successfuland sharing event. It is my pleasure to welcome them all in Limassol.Looking forward to another fruitful meeting, once again I extend to everyonea warm welcome.MAKIS ELEFTHERIOU, President of the Cyprus Optical Association11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

ΕΥΧΑΡΙΣΤΙΕΣ - THANKS11ο ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣΣΥΝΔΕΣΜΟΣ ΟΠΤΙΚΩΝ ΚΥΠΡΟΥΥΠΟ ΤΗΝ ΑΙΓΙΔΑ ΤΟΥ ΣΥΜΒΟΥΛΙΟΥ ΟΠΤΙΚΩΝ ΚΥΠΡΟΥΤο Διοικητικό Συμβούλιο του Συνδέσμου Οπτικών Κύπρουευχαριστεί θερμά τους χορηγούς, τους ομιλητές, καθώς επίσηςτις πιο κάτω εμπορικές εταιρείες που λαμβάνουν μέρος στηνέκθεση οπτικών ειδών υποστηρίζοντας έτσι το Συνέδριό μας.The Board of the Cyprus Optical Association expresses itssincere thanks to the sponsors, the speakers and the followingparticipating companies for their support to our congress.• ALION LENSES CO. LTD• C&C TRADING• D.S. DEMETRIOU ENTERPRISES LTD• DERIGO HELLAS A.E.E• KNOWLEDGE TRAINING & CONSULTING LTD• MAUI JIM• NEA OPTIKI S.A.• OPTOTELIA LTD• OPTIMIZE LTD• POTAMITES MEDICARE LTD• REDEX LTD• THEMISTOCLEOUS STELIOS LTD• THEOFANIDES OPTICAL HOUSE• UNDER SHADE TRADING LTD• UNIFRAME LTD• VARNAVAS HADJIPANAYIS (VHP) LTDΕΚΘΕΣΗ ΟΠΤΙΚΩΝ ΕΙΔΩΝΚατά τη διάρκεια του συνεδρίου θα λειτουργεί έκθεση οπτικώνειδών.OPTICAL EXHIBITIONThe Association is hosting its optical exhibition alongside thecongress.11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

ΟΜΙΛΗΤΕΣ ΣΥΝΕΔΡΙΟΥGUEST SPEAKERSDr. Theodoros Potamitis, MB, ChB, FRCOpth, Consultant vitreo-retina surgeon,Pantheon Eye Centre, CyprusDr. Wolfgang Cagnolati, DSc, MSc, FCOptom, FAAΟ, Imm.P.P.ECOO, VisingAssociate Professor, LecturerHelmer Schweizer, Optometrist, CL Specialist, MBA, BBA, Ciba vision, a NovartisCo., Area Manager Balkans and Head Professional Affairs I DMMichalis Maimaris, Postgraduate Diploma in Marketing, MBA,Charter Marketer,Business Consultant and Trainer at Knowledge Training& ConsulingNikolas Papalos, B.Eng.(Hons), MSc, ΜRINA, MSNAME, Operations Manager atAlion LensesHans Stetter, Munich University degree in Applied Sciences for optics andprecision engineering, Product Manager, Senior Expert Consulting & ProfessionalServices at RodenstockDr. Katerina Papastavrou, Ophthalmic Surgeon, Pantheon Eye Centre, CyprusAdolfos Kannetis, Optician-OptometristAspasia Simillidou Theodosiou, BSc Marketing, MSc, PhD candidateSpyros Konstantakopoulos, BSc(Hons), MCOptm, MHAO FIACLE, FBCLA,BAUSCH+LOMB Vision Care Professional Relations Manager11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

Πρόγραμμα / ProgrammeΣάββατο 17 Μαρτίου /Saturday, March 1715:00 - 16:30 ΕΓΓΡΑΦΗ ΣΥΝΕΔΡΩΝ-ΚΑΦΕΣ / REGISTRATION-COFFEE16:30 - 17:00 ΕΙΣΑΓΩΓΙΚΗ ΟΜΙΛΙΑ Makis Eleftheriou, Πρόεδρος Συνδέσμου Οπτικών /INTRODUCTIONPresident of Cy.O.A.ΧΑΙΡΕΤΙΣΜΟΙADDRESSESWolfgang CagnolatiΠρώην Πρόεδρος ECOO / Imm.Past President ECOOStelios Mylovas, Πρόεδρος ΠΕΟΟ / President of PEOOAndreas Tsangaris, Πρόεδρος Συμβουλίου ΟπτικώνΚύπρου / President Cyprus Optical CouncilZacharias Zachariou, Βουλευτής, Μέλος της επιτροπήςΥγείας της Βουλής / Member of Parliament, Health CommitteeΚΗΡΥΞΗ ΕΡΓΑΣΙΩΝ Τitos Christofides, Υφυπουργός παρά τω προέδρω /OFFICIAL OPENINGUnder Secretary to the President17:00 - 17:25 ΔΙΑΛΕΞΗ / PRESENTATION ΔΩΣΤΕ ΣΤΟΥΣ ΧΡΗΣΤΕΣ ΦΑΚΩΝ ΕΠΑΦΗΣ ΤΗΝ ΟΡΑΣΗΠΟΥ ΤΟΥΣ ΑΞΙΖΕΙ / GIVE TO THE CONTACT LENSWEARERS THE VISION THEY DESERVESpyros Konstantakopoulos17:25 - 17:50 ΔΙΑΛΕΞΗ / PRESENTATION ΤΟ ΠΕΡΙΕΧΟΜΕΝΟ ΜΙΑΣ ΟΛΟΚΛΗΡΩΜΕΝΗΣ ΕΞΕΤΑΣΗΣ ΤΩΝΜΑΤΙΩΝ / THE CONTENTS OF A FULL EYE EXAMINATIONDr. Wolfgang Cagnolati17:50 - 18:15 ΔΙΑΛΕΙΜΜΑ - ΚΑΦΕΣ / COFFEE BREAK18:15 - 18:40 ΔΙΑΛΕΞΗ / PRESENTATION ΕΠΙΤΥΧΗΣ ΕΦΑΡΜΟΓΗ Φ.Ε. / FITTING FOR SUCCESSHelmer Schweizer18:40 - 19:05 ΔΙΑΛΕΞΗ / PRESENTATION ΟΙ ΚΑΛΥΤΕΡΕΣ ΕΠΙΧΕΙΡΗΜΑΤΙΚΕΣ ΠΡΑΚΤΙΚΕΣ ΣΕ ΚΑΙΡΟΥΣΥΦΕΣΗΣ / BEST BUSINESS PRACTICES IN TIMES OFRECESSIONMichalis Maimaris19:05 - 19:30 ΔΙΑΛΕΞΗ / PRESENTATION ΒΙΩΣΙΜΟΤΗΤΑ ΤΟΥ ΟΠΤΙΚΟΥ ΕΠΑΓΓΕΛΜΑΤΟΣ ΣΤΗΝΚΥΠΡΟ / ENSURING THE VIABILITY OF THE OPTICALPROFESSION IN CYPRUSNikolas Papalos19:30 ΕΠΙΣΚΕΨΗ ΣΤΗΝ ΕΚΘΕΣΗ ΟΠΤΙΚΩΝ ΕΙΔΩΝ / VISITING THE OPTICAL EXHIBITION21:00 ΔΕΙΠΝΟ / DINNER, live music, AMATHUS B. HOTEL, Demetra Hall.11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

Κυριακή 18 Μαρτίου / Sunday, March 1809:30 - 10:00 ΚΑΦΕΣ / COFFEE10:00 - 10:25 ΔΙΑΛΕΞΗ / PRESENTATION ΠΟΛΥΕΣΤΙΑΚΟΙ ΦΑΚΟΙ ΤΗΣ RODENSTOCK /RODENSTOCK’S PROGRESSIVE LENSESHans Stetter10:25 - 10:50 ΔΙΑΛΕΞΗ / PRESENTATION ΣΥΓΚΡΙΤΙΚΗ ΑΝΑΛΥΣΗ ΣΤΗ ΔΙΑΝΟΜΗ ΤΗΣ ΠΡΩΤΟΒΑΘΜΙΑΣΦΡΟΝΤΙΔΑΣ ΤΩΝ ΜΑΤΙΩΝ ΣΕ ΤΡΕΙΣ ΕΥΡΩΠΑΪΚΕΣ ΧΩΡΕΣ /COMPARATIVE ANALYSIS OF DELIVERY OF PRIMARY EYECARE IN 3 EUROPEAN COUNTRIESDr. Wolfgang Cagnolati10:50 - 11:15 ΔΙΑΛΕΞΗ / PRESENTATION ΣΚΛΗΡΟΙ ΚΑΙ RGP ΑΚΑΜΠΤΟΙ ΦΑΚΟΙ ΕΠΑΦΗΣ.ΑΡΧΕΣ ΚΑΙΜΕΘΟΔΟΙ ΕΦΑΡΜΟΓΗΣ / RIGID CONTACT LENSESPRINCIPLES OF FITTINGAdolfos Kannetis11:15 - 12:00 ΔΙΑΛΕΙΜΜΑ - ΚΑΦΕΣ / COFFEE BREAK / ΕΠΙΣΚΕΨΗ ΣΤΗΝ ΕΚΘΕΣΗ12:00 - 12:25 ΔΙΑΛΕΞΗ / PRESENTATION TO ΚΟΚΚΙΝΟ ΜΑΤΙ / THE RED EYEDr. Theodoros Potamitis12:25 - 12:50 ΔΙΑΛΕΞΗ / PRESENTATION ΔΙΑΧΕΙΡΙΣΗ ΠΑΡΑΠΟΝΩΝ ΤΩΝ ΠΕΛΑΤΩΝ /EFFECTIVE COMPLAINT HANDLING TECHNIQUESAspasia Simillidou Theodosiou12:50 - 13:15 ΔΙΑΛΕΞΗ / PRESENTATION 10 ΚΑΝΟΝΕΣ ΓΙΑ ΕΓΚΑΙΡΗ ΔΙΑΓΝΩΣΗ ΤΟΥ ΓΛΑΥΚΩΜΑΤΟΣΣΤΗΝ ΚΑΘΗΜΕΡΙΝΗ ΚΛΙΝΙΚΗ ΠΡΑΞΗ / 10 RULES NOT TOMISS GLAUCOMA IN YOUR DAILY PRACTICEDr. Katerina Papastavrou13:15 - 13:30 ΛΗΞΗ ΣΥΝΕΔΡΙΟΥ - ΑΠΟΝΟΜΗ ΠΙΣΤΟΠΟΙΗΤΙΚΩΝCLOSURE - CERTIFICATES OF ATTENDANCEΣΥΝΤΟΝΙΣΤΗΣ ΣΥΝΕΔΡΙΟΥ: Γιώργος ΚωσταράςCOORDINATOR: George Costaras(ΟΛΕΣ ΟΙ ΑΓΓΛΟΦΩΝΕΣ ΔΙΑΛΕΞΕΙΣ ΘΑ ΜΕΤΑΦΡΑΖΟΝΤΑΙ ΣΤΗΝ ΕΛΛΗΝΙΚΗ ΓΛΩΣΣΑ)(ALL GREEK PRESENTATIONS WILL BE TRANSLATED IN ENGLISH)11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

ΚΛΙΝΙΚΟ ΦΡΟΝΤΙΣΤΗΡΙΟ / PRACTICAL WORKSHOPΆκαμπτοι Φακοί Επαφής - Μέθοδοι ΕφαρμογήςRigid Contact Lenses - Principals of FittingAdolfos kannetisΚυριακή / Sunday, 18/03/12, 11:15 - 11:40Αίθουσα / Room: PosidonΠρoκρατήσεις στη Γραμματεία Έγκαιρα • Μέγιστος Αριθμός Ατόμων 1011o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

ΒΙΟΓΡΑΦΙΑ ΟΜΙΛΗΤΩΝ / SPEAKERS BIOGRAPHYDr THEODOROS POTAMITIS MB ChB FRCOpthDate of birth 29th January 1963. Consultant vitreo-retinal surgeon, Pantheo Eye Centre,Cyprus. Former Lecturer in Ophthalmology, University of Birmingham, Birmingham and MidlandEye Centre, UK. Graduate of Leicester University, UK July 1987. Ophthalmology trainingUniversity of Birmingham, UK. Fellow of the Royal College of Ophthalmologists. Studiescoordinator European Vitreo- retinal society. Founding member of Pantheo Eye Centre at thebeginning of 1998. A mixed specialty private ophthalmic clinic, providing services on a contractualbasis, to the government of Cyprus. Pantheo consists of ten ophthalmologists, twoorthoptists, two optometrists and specialist nursing staff and with supporting secretarialstaff. It provides a full range of ophthalmic services.WOLFGANG CAGNOLATI, DSc, MSc, FCOptom, FAAODr. Wolfgang Cagnolati received his optometry education in Germany and the USA.He graduated as an optometrist (staatl. gepr. AO) from the HFOF Berlin, now Universityof Applied Sciences, Department of Ophthalmic Optics/Optometry, Berlin andreceived his Master of Science in Clinical Optometry degree from Pennsylvania Collegeof Optometry (USA). He has been practising optometry in Germany since 1974,and since 1986 in his own practice in Duisburg, specialising in binocular vision, paediatricoptometry and contact lenses. He is a Fellow of the College of Optometrists(UK) and a Fellow of the American Academy of Optometry (USA). Furthermore is hea visiting associate professor at the Pennsylvania College of Optometry and lecturerat the University of Applied Sciences (Beuth Hochschule für Technik) in Berlin. Fromthe beginning Wolfgang Cagnolati was involved in the European Diploma in Optometryfrom the European Council of Optometry and Optics (ECOO) and served as Chairmanof the Board of Examiners and Chairman of the Board of Management for the sameorganisation (ECOO). Wolfgang Cagnolati was President of the Vereinigung DeutscherContactlinsenspezialisten (VDC) from 1987-1999. In 2005 he has been awarded the“Verdienstkreuz am Bande des Verdienstordens der Bundesrepublik Deutschland” onbehalf of the German president Horst Köhler for services to optometry and to Germanyand its citizens and in 2006 an Honorary Doctor of Science degree from PennsylvaniaCollege of Optometry. In 2008 he was awarded the “Léon-Hauck Preis“ des Zentralverbandder Augenoptiker (ZVA) for his commitment to the development of Optometry inGermany and abroad.In 2010 he has been awarded the Witello Medal “Pater Optometriae“ by the Departmentof Optometry and Biology of the Visual System of the University of Medical Science inPoznan (Poland), the Optometrie Preis from the Vereinigung Deutscher Contactlinsenspezialistenund Optometristen (VDCO/Germany) and Fellowship Award from the Collegeof Optometrists (UK).11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

HELMER CARL GERORG SCHWEIZER, Optometrist, CL specialist, MBA, BBABorn in 1957 in Germany, married with 2 children. He is an Optometrist, Contact lens specialist,MBA, BBA Area Manager and Head Professional Services, CIBA VISION IDM (Int.Distributor Markets), based in Embrach, Switzerland. Head of Professional & Marketing Services,Lenses, CIBA VISION Int. Head of Marketing & Sales, CIBA VISION Switzerland. ProjectDirector, Research & Development, CIBA VISION GLOBAL HQ, USA. Contact Lens Specialistin various positions and companies. Optometry education in Munich, Germany. He presentedmany workshops, posters and continuous education events in various countries amongothers Abu Dhabi, Australia, Canada, China, Cyprus, France, Greece, Singapore, Portugaland USA.NIKOLAS PAPALOSNikolas Papalos graduated from Newcastle-Upon-Tyne University in 1995 obtaining aFirst Class Honors B.Eng. in Naval Architecture. He continued his studies at UniversityCollege London (UCL) obtaining in 1996 his Master of Science degree sponsored bythe British Ministry of Defense. In both degrees emphasis was given in techno-economicanalysis. He was employed at Alion Lenses in 2001 as Operations Manager withthe task of modernizing the production capabilities to the highest possible standards.He gradually upgraded all company departments to a level equivalent to top Europeanprescription labs and led Alion Lenses successfully to the freeform era and full automation.He follows the European market trends always focusing on improving quality andproduct availability.ΗANS STETTERBorn May 13, 1957 in Munich, Germany. Hans Stetter started his professional career aftermaking his final degree at the University of Applied Sciences for optics and precision engineeringin Munich, Germany in 1981. He joined the Rodenstock Company later in 1981and he made his first steps in optics as a development engineer for ophthalmic lenses.Patents and several important lens products of Rodenstock were results of his work duringthe period of 1981 to 1987. In 1987 Hans Stetter changed from the development departmentto the freshly founded Rodenstock marketing department as a product mamager for allRodenstock brand lenses. In 1991 he won the internationally well accepted innovation priceof the German economy “Price for Innovative Product Management” for Rodenstock. Thelong experience built up in several marketing functions during the years resulted as SeniorExpert Consulting & Professional Services in 2011. The main content of his work today is tobuild up knowledge in all subsidiaries through trainings, workshops, knowledge data basemanagement and developing as project leader new consulting and multimedia programs foreye care professionals.SPYROS KONSTANTAKOPOULOS, BSc ( Hons ), MCOptom, FIACLEProfessional relations Manager Bausch + Lomb.11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

Dr KATERINA PAPASTAVROU, Ophthalmic SurgeonDate of birth 3rd December 1975Ophthalmic Surgeon, Pantheo Eye Centre, CyprusGraduate of National and Kapodistrian University of Athens, Greece 2000Ophthalmology training, Athens GreeceFellowship in Glaucoma, Birmingham UKMember of the Pantheo Eye Centre team since 2007 with main interest in glaucoma.MICHALIS MAIMARISMichalis has a lengthy and broad background in Strategic Planning, Management andMarketing. His prime interest is in the use of information technology in Marketing (CRM,Digital Marketing, Marketing Metrics – ROI). He is a holder of a Postgraduate Diplomain Marketing, and an MBA from Henley Management College. Having fulfilled the requirementsof the Chartered Institute of Marketing (U.K) he became a Full Member andChartered Marketer. Recently he became a Certified Management Consultant, havingpassed the exams of the International Council of Management Consulting Institutes.He has worked for fifteen years in managerial positions in the Marketing Departmentsof companies in different sectors, including FMCG, Retailing, International Businessand Consulting. During the past ten years he is a business Consultant and Trainer atKnowledge Training & Consulting, the company he had founded. Michalis’ services areunique, offering his clients innovative and applicable ideas for their work place. Duringthe last eight years he has participated in many seminars abroad with Michael Porter,Tom Peters, Stephen Covey, Gary Hamel, Fred Reichheld, and 50 other worldwideknown Professors, Authors and Business Thinkers, acquiring in-depth knowledge inthe fields of Leadership, Strategic Management, Customer Relationship Management,Social Media Marketing, Sales (KAM), Customer Service and the Future Company.ADOLFOS KANNETIS, OptometristAdolfos presence in the Optical field starts in 1961 when after studies and training in Germanyand the UK he joined the family Optical firm that his Uncle Nicos S. Nicolaides establishedin the year 1926. Now as President of Nicolaides Optical with his three children Nicolas(Optometrist), Elizabeth (Optometrist) and Louise (Optician) manage both the Wholesale aswell as the Optical Outlets of the company.His involvement in various activities over the years are:Past President of The Cyprus Optical Association,Past President of the Cyprus Optical Council,Founder Member of the British Contact Lens Association(BCLA),Past Member of the ECOO Professional Services Committee,Member and Past President (1999/2000) of the Rotary Club of Limassol,Founder Member of the Cyprus and later the Limassol Aero Club,11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

Founder Member of the Cyprus Amateur Radio Society (5B4- CP),Member of the Board of Directors of the Cyprus Golf Federation.He is in full Optometrical Practice and specializes in difficult contact lens cases.He has lectured and practiced contact lens fitting in the King Hussein Military Hospital inAmman Jordan during 1975 to 1977.He has presented various Optical subjects in Cyprus and Greece as well as Lebanon andJordan, United Kingdom and USA,His relaxation Hobbies are Golf, Windsurfing, Aero sports, Billiards and Computer Graphics.ASPASIA SIMILLIDOU THEODOSIOUAspasia combines a strong HR background with the practical experience of workingin retail, both as shop floor assistant and store manager in her student days. She is agraduate of King’s College, London, earning her Masters in Human Resource Management& Organisational Analysis.She specialises in customer service processes, effective telephone communication,emotional intelligence, communication skills and culture change processes. To createdeep and lasting performance improvements for her participants, Aspasia uses practicalaspects of emotional intelligence in her training. She has worked in high-profileprojects both in Cyprus and the Middle East, for multi-nationals. She is a guest at conferences,where her lively presentation style has captivated large audiences. Aspasia’sappearances at TV shows give her the chance to share her knowledge with the generalpublic. She also does that through her various publications.In addition, Aspasia is now towards gaining her PhD in Human Resource Management,focussing her research on emotional labor and its relationship to job satisfaction, development,and burnout. She is researching the concept of emotional labor in the CyprusBanking Industry.11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ

11th EDUCATIONAL CONGRESS IN OPTOMETRY AND OPTICS

ΣΥΝΔΕΣΜΟΣ ΟΠΤΙΚΩΝ ΚΥΠΡΟΥ / CYPRUS OPTICAL ASSOCIATIONΤ.Κ. 33368, Παραλίμνι 5313, Κύπρος, Τηλ. Γραφείου: 00357 23821124, Φαξ: 00357 23730530PO box. 33368, Paralimni 5313, Cyprus, Tel. Office: 00357 23821124, Fax: 00357 23730530www.coa.org.cy • email: info@coa.org.cy11o ΠΑΓΚΥΠΡΙΟ ΕΠΙΜΟΡΦΩΤΙΚΟ ΣΥΝΕΔΡΙΟ ΟΠΤΙΚΗΣ ΚΑΙ ΟΠΤΟΜΕΤΡΙΑΣ