INTERNATIONAL WARRANTY PROCEDURE-1 ... - A Kahn Design

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M: WARRANTY CODE: insert Fault Code as found in FAULT CODE SCHEDULEN: PART CODE: Indicate the A KAHN DESIGN LTD part code number of the piece claimed forunder the WarrantyO: QUANTITY: Indicate the quantity of pieces claimed for under the operation.P: TIME: Indicate the numbers of hours to be assigned to the warranty work (where required)by reference to the Time Schedule Booklet.Q: NOTES: Any relevant information to be recorded by the Technical Department.(TIME SCHEDULE BOOKLET – for Authorised Distributor and Sales Agent use only:The time schedule booklet, divided into products, indicates thestandard operating time schedules authorized by A Kahn Design Ltd for labour in man hoursaccrued in the performance of authorized warranty work.The relative amount of labour in man hours claimed for must be calculated on the hourly basisin force.)3) OPERATING PROCEDURE FOR WARRANTY CLAIMS:a) Correctly complete the WARRANTY REQUEST FORM and send it to A Kahn Design Ltd viae-mail or fax to the following address:technical@kahndesign.com, or to the following fax number: +44 (0)1274 715755b) Await authorisation to return the part by the A Kahn Design Ltd. By receipt of Goods ReturnAuthorisation from the Technical Department. Should authorisation be denied, the part will notbe accepted.c) All parts replaced under warranty must be sent with a copy of the WARRANY REQUESTFORM and delivery note to:A Kahn Design Ltd.Technical Department240 Canal RoadBradford, West YorkshireBD1 4SXUnited KingdomA completed copy of the Good Return Authorisation must be included inside every package.- The shipping agents that carry the goods must be EXCLUSIVELY those indicated on the faxauthorising the delivery of the return.- In the case of warranty intervention via an Authorised Distributor, the invoice forreimbursement/credit note must be issued by the Authorised Distributor only after havingreceived written approval from A Kahn Design Ltd., stating the sum owed for the operation.-In the case of warranty intervention directly through A Kahn Design Ltd., an exchange part orreimbursement/credit note will be issued following the written approval by A Kahn Design Ltdstating the sum owed for the operation.
- If the warranty claim is not accepted, the Authorised Distributor/customer (as applicable) willbe informed that the rejected goods will remain at his disposal in the warehouse for 15 days,after which A Kahn Design Ltd., will dispose of the goods.-If the customer would like the goods to be returned, he must issue written information to sucheffect within 15 days. A Kahn Design Ltd. will then return the parts carriage forward at the costof the Authorised Distributor/Customer.
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