English For Business Level 3 Infopack - LCCI

QUESTION 3 Sample Answers
Answers: Sample Examination
(a) An “add-on” is a product that is sold to complement or enhance another product which is purchased.
(b) “Lifeblood” flows through the body; the body could not exist without this. Sales pay a similar part in the
life of a business. Without sales the business would not exist.
(c) The customer gains a better outcome than the original intended purchase would have given and gains a
trust in the seller.
(d) The customer will insist that he / she does not want any “add-ons” and if you persist he / she could
become annoyed and possibly even cancel the original sale.
(e) The product can be a more sophisticated or advanced version of an existing product.
(f) The customer will be puzzled or confused and is unlikely to consider a purchase.
(g) What you must strive to do is make sure that both yourself and the customer gain the maximum
advantage from the purchase transaction.
(h) The customer will take his / her business to a rival company.
(i) When I purchased a computer recently, I was asked if I required many add-ons such as a printer, a
scanner, games, software, connecting wires, anti-virus software, and other items were mentioned such as
instruction manuals and insurance.
Question 3 Allocation of marks
The question should allow the candidates to demonstrate their understanding of the content which should, as far
as possible, be expressed in their own words. Any previous knowledge of the subjects by candidates should not
give them any advantage.
Total 25 marks
QUESTION 4 (a) Sample Answer
To: All Staff
From: Your Name
Date: Today’s Date
Subject: Repairs to Fire Alarm
IMPORTANT
MEMO
Please note that during the day of 14 th June the electrical contractors, Rausman Brothers, will be carrying out
repairs and maintenance to the fire alarm system. This will necessitate the alarm being tested on many
occasions during the day. FOR THIS DAY ONLY please ignore the alarm whenever you hear it.
In the unlikely event of your detecting a fire or if one is reported to you please cooperate with all other members
of staff in announcing the emergency in every way possible, and assist all staff and guests to evacuate the
building following the normal procedures.
Guests will be advised of the fire alarm repairs but please offer any assistance or reassurance to anyone who
appears to be concerned when hearing the alarm.
Your assistance is greatly appreciated.
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EFB Level 3