Old Roar House Children's Home - East Sussex County Council

15. Measuring Outcomes15.1 At Old Roar House we believe that no matter how well ourservice is packaged, what really counts is the way in whichyoung people actually benefit from the service and how theirlives change for the better. We feel it is important therefore tomeasure and evaluate the service we offer and ascertain theoutcomes as perceived by the young person.15.2 The system at Old Roar House allows us to measure movementfrom point of admission to discharge. At point of admissionevery young person, with the support of staff, completes abooklet which explores experiences, behaviours and feelings inall aspects of their lives. The information gained at this stage isinvaluable when formulating a programme of intervention tomeet individual needs through their stay.15.3 Prior to discharge a young person completes a booklet. Thiscovers the same areas explored on admission, thus creating atool whereby we can measure movement from point ofadmission to discharge. Following discharge the informationgained from both booklets is transferred onto a MeasuringOutcomes sheet for each young person. This information isthen collated and analysed to produce yearly statistics whichshow the degree of movement as perceived by the youngperson in the following areas:-• Understanding of the past• Relationships with:FamilyAdultsPeers• Self Esteem• Coping with Pressure• Absconding• Offending Behaviour• Health• Education15.4 Three months after leaving the young people are sent a bookletto find out whether their placement in Old Roar House had apositive influence on improving their lifestyle.15.5 A booklet is also sent to their parent’s and social worker toascertain their view of the service provided. Negative commentsare addressed with the aim of improving the service.