the Universal Standards for Social Performance Management

6b2 (see above) – Asking about financial and social goals simultaneously is confusing.6b4 (see above) – There is confusion about the meaning of "total cost of capital." Further, an institutioncould “consider” the cost of capital and still pass on a lot of cost to the client.6c6 “The institution establishes a loan-officer-to-client ratio that promotes high service quality for clients”– Consideration of such a ratio is subjective.6c3 “Allow the institution to earn a rate of return to support operations and grow, that does not deviatesignificantly from the peer group” – Clarification is needed on the phrase “deviate significantly.”Finally, while most of the beta test institutions did not look at the “Additional Good Practices,” one that did hadthe following comments:6a6 “The institution reports to MIX and/or a microfinance association on its portfolio (clients, loans,savings) and portfolio quality (including PAR) for each geographic area/administrative unit in the country,so that data can be computed against population numbers for that area” – MIX and the local network donot request data by region, so it doesn’t apply. More important is reporting this information to the creditbureau.6b8 “The financial institution invests a portion of its profits to increase value to customers, such aslowering interest rates or adding or improving products and services” – It could always be argued thatreinvested profits increased value to customers; this EP is very general.22