Fall 2005 - OpenRoad Driver

News from ourDealerships...OpenRoadExperience RL serviceexcellence awardRichmond Lexus has received theprestigious Award of Excellencebestowed by Lexus Canada. Theaward recognizes the entire teamat Richmond Lexus for theircombined efforts to achieve highservice standards.Record settingPort Moody celebrates 25 years and arecord year. Not to be outdone by itssister store in Richmond, OpenRoadToyota Port Moody is on pace for arecord year in 2005.Summer heatcontinues...August was hot at OpenRoad ToyotaRichmond. With the help of ourvalued customers, we delivered apace-setting 332 cars, to make thedealership number one in Canada.Our customers enthusiasm hasn’tstopped, at the end of September andOctober our Richmond store continuedto enjoy top spot in the nation.Change ofAddress...OpenRoad Hyundai is lookingforward to moving into their newhome in the Richmond Auto Mall.Early in 2006 OpenRoad Hyundaiwill make the move in next doorto Richmond Lexus. The team atHyundai look forward to servingcustomers at their new location.Congratulationsto North Shore AcuraThe Service Department won the2004 Acura Service Guild Award forLifetime Owner Loyalty. Accordingto Mark Chambers, Service Manager,“We are also tracking to also repeat thisaccomplishment for the year 2005.”Hat trick forOpenRoadOpenRoad Service Advisors provedtheir knowledge at the ToyotaNational Skills Challenge. DeanMacLean and Say Phin Lim ofOpenRoad Toyota won gold andsilver respectively while BrianVoth won bronze. Congratulationsto all three, their knowledge andexperience enables them to provide abetter experience for our customers.Finding culture ina car dealership?OpenRoad Lexus was pleasedto sponsor two events in thecommunity. Chocolate, Port andMore was held October 15 as partof the annual Tri-Cities ChocolateFestival. OpenRoad Lexus welcomedthe Port Moody Arts Council andtheir supporters for their annualfundraiser on November 18 foran evening of music, food andcelebration. ConsumersChoice...OpenRoad Toyota Port Moody isproud to receive the ConsumersChoice Award for 2004/2005 in theautomotive sector.Instant OnlineService Informationfor Toyota OwnersFrom a personal, password-protectedhomepage on the www.toyota.cawebsite, Toyota owners can nowsee information on their vehicleincluding Extended Care Policycoverage, service history andrecommended maintenance. Ownersare also given the ability to respondelectronically to surveys, requestservice appointments and updatetheir contact information online.Current owners can register on theToyota website by clicking on theClub Toyota link, if their vehicle isfrom the 1996 model year or later.OpenRoad driver |30