Jeld-Wen Custom Wood - Weather Tite Windows

Spontaneous Glass Breakage: We warrant sealed glass unitsinstalled in windows and patio doors (excluding laminated glass,and special glazings) for spontaneous breakage for one (1) year(to include free replacement glass and skilled labor 2 necessary toreplace the glass for one (1) year. Spontaneous breakage occurswhen the glass develops a crack without sign of impact.TransferabilityIn the event you sell your residence/building, this warranty istransferable to subsequent owners. In the event you sell yourresidence/building or it becomes occupied by other than the originalowner, the warranty is the lesser of ten (10) years from the date ofmanufacture or the period indicated under Special Coverages above.How To Get AssistanceIf you have a problem with your JELD-WEN product, contact thedealer/distributor or contractor from whom you purchased yourproduct or contact us directly:In the United States:Mail: JELD-WEN Customer CareAttn: Wood/Metal Clad Wood Warranty ClaimsP.O. Box 1329, Klamath Falls, OR 97601Phone: 888-JWHelpU (888-594-3578)Fax: 800-436-5954Email: CustomerServiceAgents@jeld-wen.comIn Eastern Canada:Mail: JELD-WEN Service Department90, rue IndustrielleSaint-Appollinaire, Quebec, Canada GOS 2EOPhone: 800-463-1930Fax: 888-998-1599In Western Canada:Mail:JELD-WEN Service Department550 Munroe AvenueWinnipeg, Manitoba, Canada R2K 4H3Phone: 888-945-5627204-668-8230Fax: 204-663-1072Email: wpgservice@jeld-wen.comWe can respond quickly and efficiently if you provide the following:a) product identification (from the original order/invoice, spacer code,permanent label, or the window identification number found on cornerof glass, or product identification from the tag on the top edge of theslab), b) how to contact you, c) the address where the product canbe inspected, and d) a description of the apparent problem and theproduct (photographs are helpful).We can respond quickly and efficiently if you provide the following:a) product identification (from the original order/invoice, spacer code,permanent label, or the window identification number found on cornerof glass, or product identification from the tag on the top edge of theslab), b) how to contact you, c) the address where the product canbe inspected, and d) a description of the apparent problem and theproduct (photographs are helpful).What We Will DoUpon receiving your notification, we will send out anacknowledgement, usually within three business days. We willinvestigate your claim and will begin to take appropriate actionwithin 30 days after notification. If it is determined that the Productdoes not have a defect covered by the labor warranty, we maycharge an inspection fee for any onsite inspection that is required orrequested by you. Because manufacturing materials and techniquescan change, replacement part(s) may not be an aesthetic match tothe original. Replacement components/products are warranted forthe balance of the original product warranty or 90 days, whichever islonger. If we determine we are unable to provide replacement partsand repair is not practicable or cannot be made timely, then we willrefund the unit/component purchase price.If the claimed nonconformity is warp of a door slab, we may deferrepairing or replacing the door slab for a period up to twelve (12)months from the date of claim. It is not uncommon for a temporarywarp condition to occur as the door slab adjusts to local humidityand temperature conditions. This deferral will not be countedagainst the warranty period.Continued...87