WHITE PAPER<strong>RFID</strong>: DRIVING THE VISIBLE SUPPLY CHAINReaders work by send<strong>in</strong>g an RF signal at a selectedfrequency, energiz<strong>in</strong>g tags to send their stored <strong>in</strong>formationto the reader and system server. Depend<strong>in</strong>g on your project,you can choose from UHF “passive” tags that use the <strong>RFID</strong>reader for power, or “active” tags that cost more but havetheir own batteries and can be used for projects that requirelonger read ranges. UHF passive tags are <strong>in</strong>creas<strong>in</strong>gly be<strong>in</strong>gdeployed because the lower tag costs allow <strong>in</strong>creasedvisibility <strong>in</strong>to broader categories <strong>of</strong> goods and assets. Nomatter which tags are right for your solution, the benefits <strong>of</strong><strong>RFID</strong> can be significant. In general, the <strong>in</strong>dustry is see<strong>in</strong>gabout a 10 percent improvement <strong>in</strong> count<strong>in</strong>g efficiencywith <strong>RFID</strong>.<strong>RFID</strong> VISIBILITY BENEFITSEssentially, <strong>RFID</strong> gives transportation and logisticsoperations <strong>in</strong>creased visibility <strong>in</strong>to equipment, <strong>in</strong>ventory andbus<strong>in</strong>ess processes. It <strong>in</strong>creases your efficiency byshorten<strong>in</strong>g processes and and streaml<strong>in</strong><strong>in</strong>g your datacapture procedures, and <strong>in</strong>creases accuracy by m<strong>in</strong>imiz<strong>in</strong>gor elim<strong>in</strong>at<strong>in</strong>g error-prone, time-wast<strong>in</strong>g manual processes.It reduces labor costs with automated processes that utilizealways-on fixed <strong>RFID</strong> readers and it <strong>in</strong>creases productivitywith mobile and on-demand handheld readers. <strong>RFID</strong>provides real-time data that gives you up-to-date<strong>in</strong>formation across your entire supply cha<strong>in</strong>. <strong>RFID</strong> solutionswill help you lower your operat<strong>in</strong>g costs, <strong>in</strong>creasethroughput <strong>in</strong> your distribution centers, maximize on-timedeliveries and improve customer service and satisfaction.In addition, for most transportation and logistics bus<strong>in</strong>esses,the visibility provided by <strong>RFID</strong> provides benefits well beyondthe supply cha<strong>in</strong>. Forward-look<strong>in</strong>g companies are us<strong>in</strong>g <strong>RFID</strong>technology to <strong>in</strong>crease efficiency <strong>in</strong> numerous otherapplications such as receiv<strong>in</strong>g and put away, deliveryconfirmation, returns process<strong>in</strong>g, <strong>in</strong>ventory and security.<strong>RFID</strong> HARD AT WORKEven as <strong>RFID</strong> is poised to transform transparency andefficiency throughout the entire global supply cha<strong>in</strong>, it isalready a hard work<strong>in</strong>g transportation and logistics solution.Over the last few years, <strong>RFID</strong> systems have been help<strong>in</strong>g agrow<strong>in</strong>g number <strong>of</strong> operations optimize both asset and<strong>in</strong>ventory management, us<strong>in</strong>g both <strong>in</strong>ternal, or closed loopimplementations, and external, or open loop systems. Intoday’s logistics <strong>in</strong>dustry, companies are us<strong>in</strong>g <strong>RFID</strong> forshipment and asset track<strong>in</strong>g and management, warehouseand distribution management and yard management.Track<strong>in</strong>g ManagementOne <strong>of</strong> the biggest bus<strong>in</strong>ess issues <strong>in</strong> our <strong>in</strong>dustry is lack <strong>of</strong>visibility <strong>of</strong> shipments and goods and the implications thatthis lack <strong>of</strong> visibility can have on <strong>in</strong> customer service. Whenyou don’t know where a trailer, conta<strong>in</strong>er, or pallet is at anygiven time, you don’t know where your products are, andneither do your customers. Efficiency suffers, assetutilization shr<strong>in</strong>ks, labor costs <strong>in</strong>crease, asset productivityand value lessen and payments are delayed. <strong>RFID</strong> solutionsare currently solv<strong>in</strong>g these <strong>in</strong>ternal asset management andtrack<strong>in</strong>g problems for a grow<strong>in</strong>g number <strong>of</strong> logisticscompanies and departments all over the world.One <strong>of</strong> Asia’s largest logistics organizations, Toll Global<strong>Logistics</strong> needed to more efficiently track goods andshipments at its S<strong>in</strong>gapore facility. With goals <strong>in</strong>clud<strong>in</strong>greduc<strong>in</strong>g manhours by decreas<strong>in</strong>g reliance on manualprocedures and <strong>in</strong>creas<strong>in</strong>g visibility for the company and itscustomers, the organization deployed a system that tagged“INCREASED SUPPLY CHAIN VISIBILITY BASED ON<strong>RFID</strong> READS COULD GIVE COMPANIES A BETTER VIEWOF WHEN INVENTORY PROBLEMS MIGHT BE ARISING,ALLOWING THEM TO TAKE EARLIER ACTION THATMIGHT RELIEVE THE NEED FOR (AND COST OF)EXPEDITING FREIGHT.”– SUPPLY CHAIN DIGEST ARTICLE, APRIL 2009PAGE 4
WHITE PAPER<strong>RFID</strong>: DRIVING THE VISIBLE SUPPLY CHAINeach <strong>of</strong> the location’s 150,000 pallets with UHF passive <strong>RFID</strong>tags. When shipments arrive, staff members scan thebarcodes on the boxes, then use a portal to read <strong>RFID</strong> tagson the pallets these boxes are loaded <strong>in</strong>to (or taken out <strong>of</strong>).The pallet identification data are then l<strong>in</strong>ked and sent viaWiFi to s<strong>of</strong>tware that stores the data and makes it availableto both <strong>in</strong>ternal users and customers. Toll Global <strong>Logistics</strong>estimates that the system will save about six m<strong>in</strong>utes <strong>of</strong>staff time per pallet, result<strong>in</strong>g <strong>in</strong> more than 600 man-daysper year.Warehouse ManagementIn warehouses and distribution centers, <strong>RFID</strong> solutions arehelp<strong>in</strong>g to deliver process improvements that positivelyimpact customer satisfaction and your bottom l<strong>in</strong>e. <strong>RFID</strong>automation helps <strong>in</strong>crease efficiency <strong>in</strong> receiv<strong>in</strong>g, sortation,rout<strong>in</strong>g, location<strong>in</strong>g and shipp<strong>in</strong>g, Use <strong>of</strong> <strong>RFID</strong>-enabledequipment, such as forklifts and handheld <strong>RFID</strong> readers,automates <strong>in</strong>formation capture, allow<strong>in</strong>g thousands <strong>of</strong>items to be scanned simultaneously and elim<strong>in</strong>at<strong>in</strong>g costly,error-prone pen and pencil record<strong>in</strong>g or time-consum<strong>in</strong>ghandheld barcode scann<strong>in</strong>g. <strong>RFID</strong> automation <strong>in</strong>creasespick<strong>in</strong>g and putaway efficiency, maximizes order accuracyand m<strong>in</strong>imizes re-deliveries. Your labor productivity isenhanced throughout the facility. Most important, with <strong>RFID</strong>streaml<strong>in</strong><strong>in</strong>g end-to-end workflow, you assure that the rightgoods reach the right customer at the right time.Southeastern Conta<strong>in</strong>er manufactures plastic bottlepre-forms <strong>in</strong> three <strong>in</strong>jection-mold<strong>in</strong>g facilities <strong>in</strong> the easternUnited States. Pre-forms are then shipped to bottlemanufactur<strong>in</strong>g plants <strong>in</strong> cardboard conta<strong>in</strong>ers and plasticb<strong>in</strong>s, with empty conta<strong>in</strong>ers be<strong>in</strong>g returned to the mold<strong>in</strong>gfacility to repeat the cycle. But problems <strong>in</strong> the returnprocess were cost<strong>in</strong>g thousands <strong>of</strong> dollars a year due to lossand damage. The company replaced exist<strong>in</strong>g conta<strong>in</strong>erswith RTIs, returnable fold<strong>in</strong>g plastic b<strong>in</strong>s designed to<strong>in</strong>crease efficiency and reduce cost. S<strong>in</strong>ce these newconta<strong>in</strong>ers cost nearly ten times the cost <strong>of</strong> a cardboardconta<strong>in</strong>er, Southeast Conta<strong>in</strong>er <strong>in</strong>troduced an <strong>RFID</strong>-drivenend-to-end cycle count<strong>in</strong>g system to track conta<strong>in</strong>erlifetimes aga<strong>in</strong>st the number <strong>of</strong> cycles guaranteed by themanufacturer. Each conta<strong>in</strong>er is permanently identified witha passive <strong>RFID</strong> tag for locat<strong>in</strong>g and track<strong>in</strong>g each unit <strong>in</strong> realtime, enhanc<strong>in</strong>g visibility and extract<strong>in</strong>g maximum bus<strong>in</strong>essvalue from each conta<strong>in</strong>er. The company expects to achievepayback on this project <strong>in</strong> less than two years.Yard ManagementIn many transportation and logistics organizations, yardmanagement is the last bastion <strong>of</strong> manual processes. Theprocess is virtually the same—and just as <strong>in</strong>efficient— theworld over. You have an employee mov<strong>in</strong>g through the yardon foot or <strong>in</strong> a vehicle, count<strong>in</strong>g how many pieces <strong>of</strong>equipment, conta<strong>in</strong>ers and vehicles are <strong>in</strong> the yard andnot<strong>in</strong>g their location on paper with pen or pencil. It’s atime-<strong>in</strong>tensive and error-prone process that causes anumber <strong>of</strong> visibility-related problems, <strong>in</strong>clud<strong>in</strong>g redundanttrailer moves, shipp<strong>in</strong>g delays and costly penalties, yard andgate congestion, product shr<strong>in</strong>kage, excessive use <strong>of</strong>refrigeration, wasted fuel and lost time. To address theseproblems, numerous organizations across the supply cha<strong>in</strong>are turn<strong>in</strong>g to <strong>RFID</strong> systems that automate asset track<strong>in</strong>gand location<strong>in</strong>g and reduce or elim<strong>in</strong>ate manual processes<strong>in</strong> these yard-based environments. <strong>RFID</strong> is able tosignificantly reduce human <strong>in</strong>tervention by, enabl<strong>in</strong>gmach<strong>in</strong>e-to-mach<strong>in</strong>e <strong>in</strong>formation shar<strong>in</strong>g to greatly enhanceaccuracy.In a large Kimberley-Clark production facility, eight differentdepartments are request<strong>in</strong>g trailer moves every day. Try<strong>in</strong>gto manage the yard, the company performs daily four-hourmanual yard checks. Even so, significant time and dollarsare be<strong>in</strong>g wasted try<strong>in</strong>g to locate trailers; trailer re-handl<strong>in</strong>gand multiple trailer moves are <strong>of</strong>ten required to managestatus and location. Efficiency also suffered from a lack <strong>of</strong>tools for management <strong>of</strong> trailer pools and third-partyservices. Kimberley-Clark solved its yard managementproblems with a complete <strong>RFID</strong> system that <strong>in</strong>cluded fixedreaders at gates with handheld readers as backup. <strong>RFID</strong>tags were attached or detached to trailers enter<strong>in</strong>g orleav<strong>in</strong>g the gate. Readers were also <strong>in</strong>stalled on yard trucks,along with GPS and Wi-Fi for faster, more accurate, moreautomated yard management that elim<strong>in</strong>ated manualchecks. Results were outstand<strong>in</strong>g, <strong>in</strong>clud<strong>in</strong>g trailer location<strong>in</strong> 10 m<strong>in</strong>utes as opposed to up to three hours, a 19 percentreduction <strong>in</strong> trailer detention, 31 percent reduction <strong>in</strong>third-party service costs, a 23 percent reduction <strong>in</strong> trailerrental, and an overall 6 percent reduction <strong>in</strong> total costs.The Future <strong>of</strong> <strong>RFID</strong>These and many other successful uses <strong>of</strong> <strong>RFID</strong> are open<strong>in</strong>ga lot <strong>of</strong> eyes to the value <strong>of</strong> its applications <strong>in</strong> transportationand logistics. Around the world, a great many organizationsare us<strong>in</strong>g <strong>RFID</strong> to <strong>in</strong>crease visibility not just <strong>in</strong>ternally butPAGE 5