levels of traffic sufficient to impede others' ability to send or retrieveinformation, or to use the services in an abusive manner in connectionwith any unlimited packages, options or promotions.• We reserve the right to establish policies, rules and limitations, fromtime to time, concerning the use of any service. You must comply withany bandwidth, data storage and other limitations we may impose, inour reasonable discretion. Failure to comply with these rules will resultin your service being restricted, suspended or terminated, in ourreasonable discretion.• We will manage bandwidth usage to the best of our ability during peakperiods, however, it remains a best effort service.• We reserve the right to manage our network in order to optimize itsefficiency for the benefit of all our subscribers, including, withoutlimitation, by way of the following: rate limiting (speed), rejection orremoval of spam or otherwise unsolicited bulk e-mail, anti-virusmechanisms, protocol filtering and imposing restrictions on your use.We may take any other action we deem appropriate in order to helpensure the integrity of the network experience for all subscribers,including limiting your data traffic by controlling your network and/orbandwidth usage.• You may not use service for unattended automated operation, unlessotherwise agreed. You may stay connected as long as you are activelyusing that connection. You further agree not to use Internetapplications for the purpose of simulating network activity to avoidsession inactivity disconnection.• We do not make any express or implied representations, warranties orguarantees regarding the availability, accuracy, reliability, timeliness,quality or security of any services.• We are committed to provide you with uninterrupted services.However, we can not guarantee that service and the allocated capacitywill always be available.• We can terminate the service at any time if we decide to discontinuethe service offering for any reason whatsoever, without any furtherliability to you.Security ViolationsCustomers are responsible for ensuring and maintaining security of theirsystems and the machines that connect to and use IP Service(s), includingimplementation of necessary patches and operating system updates.IP Services may not be used to interfere with, gain unauthorized access to,or otherwise violate the security of <strong>MWEB</strong>'s (or another party's) server,network, network access, personal computer or control devices, software ordata, or other system, or to attempt to do any of the foregoing. System ornetwork security violations shall include, but are not limited to:• unauthorized monitoring, scanning or probing of network or system orany other action aimed at the unauthorized interception of data orharvesting of e-mail addresses;• hacking, attacking, gaining access to, breaching, circumventing ortesting the vulnerability of the user authentication or security of anyhost, network, server, personal computer, network access and controldevices, software or data without express authorization of the owner ofthe system or network;• impersonating others or secretly or deceptively obtaining personalinformation of third parties (phishing, etc.);• using any program, file, script, command or transmission of anymessage or content of any kind, designed to interfere with a terminalsession, the access to or use of the Internet or any other means ofcommunication;• distributing or using tools designed to compromise security (includingbut not limited to SNMP tools), including cracking tools, passwordguessing programs, packet sniffers or network probing tools (except inthe case of authorized legitimate network security operations);• knowingly uploading or distributing files that contain viruses, spyware,Trojan horses, worms, time bombs, cancel bots, corrupted files, rootkits or any other similar software or programs that may damage theoperation of another's computer, network system or other property, orbe used to engage in modem or system hi-jacking;• engaging in the transmission of pirated software;• with respect to dial-up accounts, using any software or device designedto defeat system time-out limits or to allow Customer's account to staylogged on while Customer is not actively using the IP Services or usingsuch account for the purpose of operating a server of any type;• using manual or automated means to avoid any use limitations placedon the IP Services;• providing guidance, information or assistance with respect to causingdamage or security breach to <strong>MWEB</strong>'s network or systems, or to thenetwork of any other IP Service provider;• failure to take reasonable security precautions to help preventviolation(s) of this AUP.Customer ResponsibilitiesCustomers remain solely and fully responsible for the content of anymaterial posted, hosted, downloaded/uploaded, created, accessed ortransmitted using the IP Services. <strong>MWEB</strong> has no responsibility for anymaterial created on the <strong>MWEB</strong>'s network or accessible using IP Services,including content provided on third-party websites linked to the <strong>MWEB</strong>network. Such third-party website links are provided as Internet navigationtools for informational purposes only, and do not constitute in any way anendorsement by <strong>MWEB</strong> of the content(s) of such sites.Customers are responsible for taking prompt corrective action(s) to remedya violation of AUP and to help prevent similar future violations.AUP Enforcement and NoticeCustomer's failure to observe the guidelines set forth in this AUP will beregarded as a material breach and may result in <strong>MWEB</strong> taking actions,which may either be a warning, a suspension or termination of Customer'sservices. When reasonably possible, <strong>MWEB</strong> may provide Customer with anotice of an AUP violation allowing the Customer to promptly correct suchviolation.If the IP Services are used in a way that we, in our reasonable discretion,believe violates this Acceptable Use Policy or any of our rules or limitations,we may take any responsive actions we deem appropriate. Such actionsmay include without limitation, temporary or permanent removal ofcontent, cancellation of newsgroup posts, filtering of Internettransmissions, and/or the immediate limitation, restriction, suspension ortermination of all or any portion of the services or your account.Should you engage in any one or more of the above activities, which shallbe determined in <strong>MWEB</strong>'s reasonable discretion and which decision shall befinal, then <strong>MWEB</strong> shall be entitled, without prejudice to any other rights itmay have, to take any responsive action we deem appropriate, such actionsmay include, without limitation:• without notice, temporary or permanent limitation, restriction orsuspension of your access to the IP Service concerned;• terminate all agreements with you with immediate effect;• bill you for any costs incurred by <strong>MWEB</strong> as a result of the offendingactivity, including (without being limited to) bandwidth used,administration costs, downtime, usage of <strong>MWEB</strong>'s name or registereddomain names and CPU cycles; and• disclose information relating to the offending activity as may berequired under the circumstances.<strong>MWEB</strong> has no obligation to monitor content of any materials distributed oraccessed using the IP Services. However, <strong>MWEB</strong> may monitor content ofany such materials as necessary to comply with applicable laws, regulationsor other governmental or judicial requests; or to protect the <strong>MWEB</strong> networkand its customers.Incident ReportingAny complaints (other than claims of copyright or trademark infringement)regarding violation of this AUP by an <strong>MWEB</strong> Customer (or its user) shouldbe directed to abuse@<strong>MWEB</strong>.com, include details that would assist <strong>MWEB</strong> ininvestigating and resolving such complaint.Please sign your initials hereon every page
<strong>MWEB</strong>100 Fairway CloseCape Town 7463Reg: 1996/015134/07VAT: 4390165688Customer No:<strong>MWEB</strong> Authorisation:Product/Promo Code:Office useDECLARATIONPlease read and sign this declarationI declare that the information given by me is true and correct.I have selected the correct product package and understand the service I will be receiving from <strong>MWEB</strong> Connect (Pty) Ltd.I understand that the conclusion of an agreement with <strong>MWEB</strong> may be subject to credit vetting.I warrant that I have the contractual capacity and/or am duly authorised to enter into this agreement with <strong>MWEB</strong>.I understand that important clauses in this agreement, which may limit <strong>MWEB</strong>'s responsibility or involve some risk for me, may be in bold oritalics. I have paid special attention to these clauses. I also understand that every clause is important and that by signing this application Iagree to everything in it.Print nameSignatureDate
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