Faqs - EthicsPoint

Sojitz Ethics HotlineFrequently Asked QuestionsQ. How does the Sojitz Ethics Hotline work? Where do these reports go? Who can access them?If you make a report via the Sojitz Ethics Hotline website, the site will prompt you to provide theinformation that is required to investigate a concern. You will have the option to navigate the site in severallanguages, and may make your report in your native language.If you contact the Sojitz Ethics Hotline by telephone, your call will be answered in English by anEthicsPoint hotline specialist. Depending on the language in which you wish to conduct the conversation,the call center specialist will either continue with the call, transfer it to a colleague who is able to speak yourlanguage, or ask an interpreter to join the conversation. The Sojitz Ethics Hotline supports most languages.On both the website and through the toll-free number, you will be given the option to either remainanonymous, if permitted by law, or to provide your name and contact details.Reports to the Sojitz Ethics Hotline are entered directly on the EthicsPoint secure server to prevent anypossible breach in security. EthicsPoint makes these reports available only to specific individuals within theCompany who are charged with evaluating the type of violation and location of the incident. Each of thesereport recipients has had training in keeping these reports in the utmost confidence.Q. What if my boss or other managers are involved in a violation? Won’t they get the report and start acover-up?The Sojitz Ethics Hotline system and report distribution are designed so that implicated parties are notnotified, unless required by law, or granted access to reports in which they have been named.Q. What if I remember something important about the incident after I filed the report? Or what if theCompany has questions for me concerning my report?When you file a report at the Sojitz Ethics Hotline website or through the toll-free hotline number, youreceive a unique report key and are asked to choose a password. You can return to the Sojitz Ethics Hotlineagain either by internet or telephone and access the original report to provide additional information. Westrongly suggest that you return to the Sojitz Ethics Hotline within ten days for a status report and to answerCompany questions.Depending on the complexity of the matter, when you return to the Sojitz Ethics Hotline you may be advisedthat the report is still being considered; that an investigation has been completed and whether or not actionis being taken; or you may be asked for more details about the report in order for the Company toinvestigate the matter further. However, for confidentiality reasons, you will not necessarily be told thespecifics of how a particular matter is being or has been resolved.Q. Are these follow-ups on reports as secure as the first report?All Sojitz Ethics Hotline correspondences are held in the same strict confidence as the initial report,continuing under the umbrella of anonymity, if permitted by law.Q. It is my understanding that any report I send from a computer generates a server log that shows everywebsite with which my PC connects. Won’t this log identify me as a report originator?EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no informationlinking your PC to EthicsPoint is available.Q. If I call the Sojitz Ethics Hotline, will my call be recorded?No. However, in order to create a report, the EthicsPoint hotline specialist will take notes of your call.Q. Is it possible that my call to the Sojitz Ethics Hotline can be traced back to me by using caller ID?No. Caller identification is disabled for all incoming calls.Page 2 of 3