34-39 - Elusive Disc

ORDER FORMName:SACD DVD-A Item # Quantity Description Item Cost Total CostElusive Disc Policies:Sub Total $Indiana Residents Add 7% Sales Tax $ORDERS: Your order is processed the same day it is received! All in-stock orders are shipped within 24 business hours! Your credit card will not be charged until we ship your order!ORDER CONFIRMATION AND SHIPPING: When you place an on-line order with us, you will be able to select your shipping method and payment options. We accept Visa, MasterCard, Discover/Novus, American Express and PayPal.When your order has been submitted, you will automatically receive an Order Confirmation email containing an order recap. When your package ships, you will receive a Shipping Confirmation. This will provide you the shipping method, trackingnumber and order total. Once you have received it, you can track your package on-line and/or you can use our enhanced order tracking feature on our webstore.SHIPMENT DELAYS: Shipments are almost always received within the allotted timeframe given on our webstore. We encourage you to choose shipping methods that have tracking capabilities built-in. UPS ground/air for domestic/internationalshipments and USPS Global Express Mail for international shipments feature detailed order tracking. If you choose any USPS domestic mail shipping method and your order is less than $200, your order will not be insured unless specificallyrequested by you. If not insured and your order is lost or delayed, we will not be held responsible or be obligated an any way to replace the items for you. If you’d like delivery confirmation or insurance added to your USPS domestic shipment, pleasecall / email us at shipping@elusivedisc.com to request this service (at an additional cost to you).BACKORDERS/PREORDERS: Occasionally, we will run out of stock on certain items. If this happens, it will be noted on the item’s availability status field located below the item’s picture. Most out of stock items are restocked within 7-10 days orthey are preorder items. We encourage you to order now which ensures the quickest delivery and lessens the chance of missing out on items that have limited availability. If you choose to place an order with both in-stock and out of stock items (suchas preorders), WE WILL SHIP ALL IN STOCK ITEMS IMMEDIATELY. Out-of-stock items will be kept on file and when they arrive, we will contact you before shipping them. At that time, you may add or delete items from your backorder asdesired -or- if you place a new order we will automatically combine any backordered items that are now in stock with your new order to save you money on shipping costs. All backorders/preorders will be shipped to you at an additional shippingcost. We do have the option of holding the entire order until everything is ready to ship. We will do this, but we require payment for all in-stock items we are holding. Please email shipping@elusivedisc.com to request this service for your order.RETURNS: All of our shipments are carefully packaged and visually inspected prior to leaving our warehouse. We apologize if you have received a defective item or one that might have been damaged in shipment. Elusive Disc stands behind ourproducts and we will happily replace them with a direct replacement (no substitutions) within 30 days of your date of receipt.Prior to returning any item to Elusive Disc you must call or e-mail for an RMA# (Return Merchandise Authorization number). Returns sent to us without an RMA# will not be accepted. If a return is necessary you must obtain an RMA# within 30 daysof receipt of your purchase. Elusive Disc must receive the returned package within 15 days of issuing the RMA#. If the item has not been returned 30 days after issue of an RMA#, all sales are final. Defective music can only be exchanged for the sametitle if available. Consumables (cleaning fluids, etc.) and phono cartridges are non-returnable unless defective, and then for exchange only. In the case of phono cartridges, your cartridge must be returned and deemed defective by the manufacturerbefore it will be exchanged.Your return package must include the following: an RMA#, a note detailing the reason for the return, all original packing materials (including cables, power supplies, instructions, remote controls, warranty cards, etc.), and must arrivein resalable condition. If these instructions are not followed your return will not be accepted.Elusive Disc strongly recommends sending your return package via UPS or FedEx so it can be insured and tracked (this is especially important with heavy, fragile, and more expensive items). If a return is sent via US Mail (and not insured), then thecustomer accepts all responsibility if the package is lost, stolen, or damaged in transit. Elusive Disc is not liable for any uninsured packages.1. If an item is damaged in shipment, you must save all packaging and notify us immediately (within 1 business day)! We will process a claim with the shipper and ship a replacement item to you. We will inform you what steps must be taken withyour damaged item/package within 24 business hours after contacting us.2. Shipping costs for returning the defective item to Elusive Disc is the responsibility of the customer for either domestic or International customers. Elusive Disc will return the replacement item(s) to you at no shipping cost (if you are in the contiguous48 US states). Alaska, Hawaii, Puerto Rico, Guam, FPO, APO and International customers will receive an equivalent saving on return shipping as domestic US customers (Amount to be determined by weight of shipment) or we will ship thereplacement with your next order.*Please note that if defective merchandise proves upon testing at Elusive Disc to be non-defective, a re-stocking fee will be charged at Elusive Disc’s discretion.3. Cancelled items include: unopened music and/or accessories and equipment returned on our 30-day return policy. As stated above: Consumables (cleaning fluids, etc.) and phono cartridges are non-returnable unless defective, and then for exchangeonly. Return shipping is the responsibility of the customer. If the customer was given free shipping on the initial shipment, the customer is responsible for the shipping cost both to and from the customer’s address. Your package must arrive in resalablecondition and be returned with all original packing materials (including cables, power supplies, instructions, remote controls, warranty cards, etc.). Fluids, pastes, aerosols, special order items, and close-out items are all non-returnable.Total $Info: 765-608-5340 • Orders: 800-782-3472 • FAX: 765-608-5341 • Website: www.elusivedisc.com