October 20024By Frank SheederEditor’s note: Frank Sheeder is the principaland founder of The Sheeder Firm, a employer because of lawful acts done byconditions of employment by his or herDallas-based law firm that focuses on the employee on behalf of the employeehealth care compliance and complex litigationmatters. He may be reached at under this section [e.g., a whistlebloweror others in furtherance of an action214/747-9900 or at frank@sheederfirm.coessaryto make the employee whole.action] shall be entitled to all relief nec-Despite the significant attentionand resources that employees under this language when theCourts generally grant protection tohealth care providers are following three elements are present:devoting to compliance, they are being ■ Protected activity–The present orchallenged by an increasing number of former employee engaged in “protectedactivity.” Such activity canqui tam, or whistleblower, lawsuits. Therelators in those cases are most often include the employee’s investigationthe provider’s present or formerof a matter that is a possible Falseemployees. This article describes the Claims Act violation. It can also consistof confronting an employerlegal protections generally afforded towhistleblowers, profiles the “common” about suspected fraudulent activity.whistleblower (although they come in The activity must be coupled with amany varieties), and offers some guidanceon the steps that providers can blower action. Allegations of fraud orreasonable possibility of a whistle-take to avoid having otherwise dedicatedemployees become zealous adver-fraud against the federal governmentmisconduct, without some link tosaries.and a contemplated or pending FalseClaims Act case, may not be protectedactivity.Legal protections for whistleblowersThe laws protecting whistleblowers are ■ Notice–The employer knew of thestrong at the federal level and in many employee’s protected activity. Thisstates. The federal False Claims Act, 31 element is necessary to show theU.S.C. ß3730(h), offers the following employer’s retaliatory intent. Noticesafeguards:to the employer can be implicit orAny employee who is discharged,explicit, and the level of employerdemoted, suspended, threatened,knowledge that the courts requireharassed, or in any other manner discriminatedagainst in the terms andvaries significantly among jurisdictions.FRANK SHEEDER■ Causation–The employee was terminatedor discriminated againstbecause of the employee’s protectedactivity. This element establishes thecausal link between the employee’sprotected activity and the employer’smistreatment of the employee. Anemployer’s legitimate, non-pretextualreasons for taking action against anemployee may prevent the employeefrom sustaining a retaliation claim.An aggrieved employee who establishesa retaliation claim is entitled to a widerange of relief. A non-exhaustive list ofthe remedies that an aggrieved employee“shall” receive includes:■ Reinstatement with the same senioritythe employee would have enjoyedbut for the adverse action againsthim or her■ Two times back pay■ Interest on the back pay■ Special damages, which can includecompensation for emotional distress,recovery of litigation costs, and reasonableattorneys’ fees■ All relief necessary to make theemployee wholeThe relief to which the aggrievedemployee is entitled is in addition tothe relator’s share of any recovery by
the government under the False ClaimsAct. While a whistleblower’s ability torecover such relief will vary based onthe facts and the jurisdiction in whichthe circumstances arose, a provider’sbest defense is to prevent employeesfrom becoming whistleblowers in thefirst place.often attach to whistleblowers after theyfile an action, came by their dissatisfactionlegitimately. They did not starttheir employment with an eye towardbecoming their employer’s adversary.There are usually multiple system failuresthat take place before the whistlebloweractually files the action. Manywritten compliance plans with effectivemechanisms for investigating andresponding to issues. A provider musthave working processes in place toactively address compliance issues. Acompliance notebook that is distributedto employees, and then sits on theshelf, is plainly not enough. The mostThe transition from good employee togreat whistleblowerBelieve it or not, it usually takes a lot toconvert a good employee into a whistleblower.Consider the personal makeupof the majority of people who work forhealth care providers. Many of themhave chosen health care careers becausethey:■ Have the gift of compassion■ Are idealistic■ Thrive on helping others■ Are rule-followersemployees who developed into whistleblowersendeavored to follow theprovider’s protocols to identify potentialcompliance issues, and they respectedand followed the chain of command indoing so. The recipients of their overturesoften replied with inaction, condescension,or retaliatory hostility. Wehave heard this mantra time and again,but it bears repeating here: if a provideris going to talk the talk, it must walkthe walk. Having an ineffective complianceprogram is worse than having nocompliance plan at all. Ineffective com-common failure is to roll out a complianceplan with some fanfare, and thendo nothing to put it into action. A secondfailure is to assign people withvested interests to investigate concerns.In such circumstances, they often giveshort shrift to the concerns and theemployee who raised them. Simply put,the person charged with investigatingconcerns should not have a stake in theoutcome. A provider that does not havemechanisms in place to effectivelyinvestigate and respond to claims ofnon-compliance may unknowinglyReflect also on the number of protocols,policies, and procedures to whichthe health care industry demands strictadherence by its employees. The industry’senvironment and the health careemployee’s mindset often lead to astrong internal commitment to compliancewhen the provider supports itscompliance plan with effective actions.But when the values of a compassionate,idealistic, helpful, and compliantemployee (and the espoused values ofthe provider) conflict with the provider’sactual or perceived conduct–andwhen the provider ignores or thwartsthe employee’s attempt to raise complianceissues–the same employee may gobeyond the provider’s protocols andseek redress through other means.pliance programs not only cultivatewhistleblowers, but they also lead totougher results vis a vis government regulators.The good news, however, isthat effective compliance programs inwhich employees are affirmed for raisingconcerns can actually convertpotential whistleblowers into evenbetter employees.Prevention: Existing employees(steps 1-4)The legal protections discussed above,and the potential damage that whistleblowerscan cause, are daunting.Fortunately, there are a number of stepsthat providers can take to prevent theiremployees from becoming whistleblowers,even in the presence of significantcompliance issues.establish the first two elements of awhistleblower’s retaliation claim: protectedactivity and notice.Step 2: Employee follow-upProviders should follow-up with employeeswho raise compliance concerns,regardless of how groundless or erroneousthey turn out to be. Summarilyrejecting or ignoring an employee’scomplaint generally will not make it goaway. Prudent providers encourage andaffirm employee initiation of the complianceprocess. Additionally, withinthe bounds of appropriate confidentiality,providers should let the employeeknow what steps were taken to investigateand, if necessary, rectify the conductreported by the employee. Theseactions should be formally documentedand maintained in the provider’s com-Unfortunately, many “disgruntled formeremployees,” which is the label weStep 1: Written compliance plansIt is axiomatic that providers must havepliance records.Continued on page 65October 2002