Residents Handbook - Worthing Homes

Summary of Policy and ProceduresOur commitmentWorthing Homes aims to ensure that all complaints of Anti-Social Behaviour(ASB)/ Nuisance and Breaches of Tenancy Conditions are dealt with promptlyand effectively.Worthing Homes has adopted specific policy and procedures for dealing withASB/ Nuisance and Breaches of tenancy conditions to ensure that appropriateaction is taken to tackle the problem and promote a safe and pleasantenvironment.Worthing Homes is committed to doing all it practically can to eradicate ASB.We have signed up to an Information Exchange Protocol with Worthing andAdur Crime and Disorder Reduction Partnership. We work jointly with SussexPolice and other Registered Social Landlords to tackle and solve specific ASBproblems with a multi-agency approach.Worthing Homes will train staff involved in service delivery on Worthing Homes’policies and procedures and their associated responsibilities.Multi-agency partnership/ Information Exchange ProtocolReferrals can be made to the ASB Case Worker who will work with appropriateagencies to tackle ABS effectively; this may include action against owneroccupiers or other tenures to protect our tenants. The caseworker will carry outthe following actions:■■■■■■Call a meeting/ problem solving groupCollate reports of ASB and gather evidenceAgree suggested action, such as an Acceptable Behaviour ContractIdentify the Lead AgencyIdentify who can be a witnessEnsure that the case is progressed through the appropriate actions agreedOther legal action may include■■■■Anti-Social Behaviour OrderDemotion of TenancyInjunctionPossession Hearing24