Update - Pennine Telecom

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BAE’s Astute DecisionPennine radio solution fulfills specialist requirementsAstute is the name given to thestate-of-the-art submarines built byBAE Systems – it also sums up thedecision taken by the premier globaldefence and aerospace companywhen choosing Pennine to upgradeits radio system to secure bettercoverage and an electro-magneticallyfriendly solution.But the choice of Pennine did not comeout of the blue for Gordon Carruthers,Principle Instrument Engineer at thecompany’s impressive Barrow-in-Furness shipyard. “We went withPennine because we’d dealt withthem quite a lot and they always gaveus both good information and goodservice. We did get an estimate fromother telecoms companies but theysimply didn’t seem as professional asPennine,” says Mr Carruthers.Sensitive locationThe solution was required forimplementation at BAE Systems’Devonshire Dock Hall, a magnificent25,000sq.m, 51 metre high facilitywhere the new Astute class submarineis built by highly skilled engineers.Not only is the site immense, it’sfilled with sophisticated equipmentthat is sensitive to electromagneticinterference which is used bothwithin submarines and as part ofthe construction process. Thiscreates issues regarding vital radiocommunications between staff as MrCarruthers explains. “We needed notjust a UHF solution to give us bettercoverage but a low power system tomeet our Electromagnetic Compatibility(EMC) regulations.“The solution designed andimplemented by Pennine involvedinstalling a six channel Zetron trunkingsystem to host a radio network usingthe compact and versatile MotorolaGP680 and GP688R portable handsets.The GP688R hand portable radio isfrom the submersible range of radiosand is designed to protect againstwater and dust intrusion. A further tenMotorola GM680 fixed mobiles weresupplied for locations within the hugehall where mains-powered units wererequired for desk-working or highvolume use. Plans are also afoot to linkthe Devonshire Dock Hall network tothe trunked system previously installedby Pennine across the wider works atBarrow.Productivity boostThe system has proven highly effectiveoffering full coverage across the hugefacility and enabling one-to-one, groupand inter-departmental calls. “It doeswhat we want it to do,” comments MrCarruthers. “Whilst the guys are busyworking they may need to contact theirsupervisors, maybe to call for somespare parts, so this is a useful tool thathas improved both communication andproductivity.”• For more information ontwo-way radio solutionsplease call 0161 763 2000Need a CallRecording Solution?New to the Pennine portfolio is asuite of three cost-effective,server-based call recordingsolutions.Call Recorder has an easy-to-useweb interface which allows authorisedusers to search for and playbackcalls. The entry-level Express version,which is ideal for small businesses,is an out-of-the-box solution whichrecords 120 days of calls, searchablethrough combinations of time, date,extension number, agent ID, DDInumber, hunt group, speed dialname, account code and line.The Professional edition adds a rangeof enhanced features. These includeattachment of digital signatures torecordings which guarantee they aregenuine and tamper free and theability to place automatic or customtime markers to identify and quicklyaccess specific events within a call.Other handy facilities include callflagging, DVD RAM or hard drivearchiving and the ability to specifyinclude or exclude from recordingextensions, agent or callers IDs, huntgroups or account codes.For organisations where callrecording is business critical - suchas those required by a regulator torecord and store calls for disputeresolution – Enterprise delivers anadvanced solution which, throughthe simple addition of supplementaryrecorders, is completely scalable. Itincorporates Agent Scoring which canbe used within training programmesto boost productivity through creationof customised on-screen or emailscore reports. An enhanced taggingfeature allows up to five custom tagsto be assigned to each recordingwhilst this high end edition alsoenables live call status viewing andmonitoring, including privilegedaccess for silent listening.• For more information aboutPennine’s new Call Recordersolutions please contact us on0161 763 2000Issue 3 web www.penninetelecom.com tel 0161 763 2000
Calculated savings for AccountantsIt all adds up to more flexibility, less cost for TenonWhen it came to choosing a newtelecom supplier and system it alladded up to Pennine Telecom +Avaya + Extreme Networks for 2009’sAccountancy Firm of the Year,Tenon Group.Shane Chant, Tenon’s AssociateIT Director, faced a tricky telecomsproblem as the firm has grown throughacquisition to be among the UK’s top10 accountants and business advisers.This means each of the 40 UK officeshas its own telephone system. “It’s anightmare,” concedes Mr Chant. “Asand when those systems reach endof life or there’s an office move thestrategy is to put in an Avaya Enterprisesystem,” he says.The choice of Avaya came on theadvice of independent consultantscharged with reducing costs whilstenhancing functionality. “The strongrecommendation was to go with Avaya.One of the main factors was the qualityof voice and data integration and theability to have VoIP between all officesin the future.” Indeed the plan is forTenon to operate a fully networkedAvaya unified communications platformhosting hot-desking, unified messagingand integration with mobiles andsoftphones.Avaya Platinum Business Partner“We knew Pennine were a PlatinumAvaya business partner, but whatwe didn’t appreciate was the strongrelationship Pennine have with Avaya.This became apparent when Penninearranged a presentation for us atAvaya, which also involved a meetingwith the senior Avaya managementteam which was impressive.” Forsimilar reasons Extreme Networksswitches were specified. “Extreme islower cost than our previous Cisconetwork system and there’s also agood partnership with Avaya. Thevoice-data integration works welland offers many benefits as well asreducing energy consumption.”The tripartite partnership has provena great success. The installation ofthe core dual servers and a unifiedmessaging platform at Tenon’s MiltonKeynes data centre enables all systemsto be linked together, providing onenetworked fully survivable disasterrecovery option. Pennine has installed300 user systems at Tenon officesin Chorley and London and AvayaCommunications Manager (ACM) atseveral other offices. “With the ACMswe’re putting in a centralised telephonesystem infrastructure so in future wecan use call distribution everywhere.We’re looking at using SIP trunking sopeople can still dial the local number tospeak to their local friendly accountant,but also give VoIP capability. We wantto keep that local presence.”National platformEqually important is the flexibilityof the emerging national unifiedcommunications platform, withhomeworking high on the agenda.“That’s a very strong point. One ofthe big advantages is you can havea Virtual Private Network ‘phoneor softphone routed through theoffice. That will be happening asincreasingly we have people with familycommitments and they sometimesneed to work from home.”Pennine also stepped in to save thatday at Rochdale. “Just prior to movingoffice we were told there was noblown fibre which effectively meantwe could not get any lines installed.That could have delayed us by sixweeks or more,” recalls Mr Chant. Heacknowledges Pennine’s solution wascunning. “Pennine suggested we routedeskphones back through our ACMswitch in Nottingham to divert the keyRochdale numbers. Our tech guy wasable to plug it all in the day before themove and everything worked to plan!”That expertise and pro-activity earnshis admiration. “It’s added value.Pennine understands our business andis keen to show us how we can benefitfrom using the different features offeredby the Avaya platform. Their proactivenessis what strikes me, offeringthe right solution for Tenon is clearly ahigh priority to Pennine.”• For more information on Avayaand Extreme Solutions pleasecall 0161 763 2000tel 0161 763 2000 web www.penninetelecom.comIssue 3
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