Housing2020Strategy.pdf

4: Better use of social housing and support resourcesOutcome Deliverables TimingDevelop andimplement newclient intake anddemand managementstrategies• Housing Service Centre activities reviewed andrealigned to assist clients including:––initial triage––personalised needs management plan––diversion to other services where appropriate––initial tailored housing solution offer foreach applicantJune 2014• Departmental and non-government organisationstaff prepared for new client case management andtenancy planning activities, through conducting askills audit and implementing a training planBeginning inJuly 2013 andcontinuing to2017Assist social housingtenants who have thecapability to move intothe private market• Review existing policies to emphasise the transitionalnature of housing assistance including:––new ongoing eligibility benchmarks forsocial housing––continuing use of fixed-term tenancies witha review at the end of each term• Implement new procedures to identify householdsthat can be assisted into the private market andensure appropriate levels of support including:––tenancy plans to help households identifystrategies that will enable them to move intothe private marketProgressive to2020Review both Acts • Implement necessary changes to the ResidentialTenancies and Rooming Accommodation Act 2008• Review the Housing Act 2003 to support theGovernment’s housing reforms and provide a platformfor the implementation of these strategiesDecember 2013December 2014Establish a HousingSolutions Forum• A Housing Solutions Forum is established to harnessthe expertise of key stakeholders and identifyopportunities for increasing affordable housing inQueensland• Housing Solutions Forum agenda setting thatdiscusses methods for the development of innovativeand flexible models of funding, social housinginvestment and initiatives, including those by theprivate sectorEstablished2013 continuingto 2016Improve directcommunication withclients, includinghouseholds in theprivate market withdisabilities• Develop innovative direct communication tools forclients, including:––Social Housing Tenants Smartphone application tosimplify maintenance requests and reduce costs––Modified House Connect webpageJune 2014Page 15