after salesserviceQuality, reliability and predictability. Completelyeliminating the risk of breakdowns,or at least keeping them to an absoluteminimum. Clients want more, demand morethan ‘just’ a top quality product. This is whatthey get from us, in the shape of a smoothlyoperating after sales service, which meetstheir growing expectations in every regard.Long-term contracts in cast-iron agreementsare the norm, rather than the exception.These contracts and agreements are oftenvery specific and tailor-made <strong>for</strong> any client,whether it is about 24 hour on site-serviceor the complete outsourcing of the entirestock control.Speaking of tailor-made… apart fromcontracts and agreements, it goes withoutsaying that you can rely on our servicemechanics always being well trained andup-to-date in every discipline, whether it beTesting & TollingfacilitiesIf the behaviour of powders could besummarised in a set of rules and laws, inother words if it could be predicted, thentesting would be unnecessary. Successwould be guaranteed, with any treatmentor <strong>process</strong>ing of any product whatsoever.Of course reality is somewhat different, if onlybecause developments in nanotechnologyare continuously leading to new high-techpowder <strong>technologies</strong>.This explains why testing is our natural resortand why we have our own well-equippedand ultramodern testing facilities. Here wecan test and develop both existing and newmachines. We often work on technology inpartnership with clients, as customer feedbackis critical. We also act as contractors inproducing smaller batches <strong>for</strong> clients, toensure maximum quality and repeatability<strong>for</strong> them.mechanical and electrical, or <strong>process</strong> andcontrol technology.On site servicesTestingRental Equipment• Preventive maintenanceWe offer a unique infrastructure <strong>for</strong> testing Although all equipment is installed in• Inspection and trouble shootingpowder <strong>process</strong>es like:our test station, <strong>for</strong> customer convenience,• Repair & service• Batch mixing: from 1 up to 3.500 litersrental units of some <strong>technologies</strong>• Process support and optimization• Continuous mixing: from 10 kg/hr up are also available <strong>for</strong> installation at the• Modifications and upgrading to theto 1.000 kg/hrcustomers site.latest technology• Batch drying: from 2 up to 3.500 liters• Internal transport, re-location• Continuous drying: from 20 kg/hr up Toll <strong>process</strong>ingand erectionto 80 kg/hrSince a couple of years, in Doetinchem,• Operator training either on site or• Batch agglomeration: from 1 up to 250 we installed contract <strong>process</strong>ing facilitiesin Doetinchemlitersto help customers to go from• Commissioning• Continuous agglomeration: from 50 kg/hr research phase to production phase. Contract• Certification and validationup to 500 kg/hr<strong>process</strong>ing is mainly offered to cli-• Reconditioning of used machines• Crushing, sieving and densificationents <strong>for</strong>:• Dry and wet Cleaning In Place• Processing materials be<strong>for</strong>e customersrun on their own installation• Market test• Customer <strong>process</strong> development22 23
industriesOur very diverse approach to <strong>process</strong>ing technology, our many years of multidisciplined experience, our place in a well established global organization, andof course our focus on solutions in customer service: all this has contributed toour sound reputation across a wide industry base.Foodpharmaceuticalchemicalminerals & metalsEspecially in the food industry, the pharmaceutical industry, the chemicalindustry and the minerals & metals industry, we are held in high regardas a team which knows the ropes in each and every one of these sectors.A team moreover, which can pride itself on expertise in a wide variety of<strong>process</strong>es and applications.24 25