The Florence Prescription - The Florence Challenge

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A d v a n c e P r a i s ef o r t h e F l o r e n c e P r e s c r i p t i o n“Required reading for any healthcare leader that wants to set theirorganization apart from all others. Joe Tye and Dick Schwab bring tolife the wisdom of Florence Nightingale. In this fictional story theycompel leaders to restore core values like compassion, respect, dignityand ownership as the only way to truly differentiate. The message fromNightingale is loud and clear... ‘we must do better than this’ and it meansmore today than ever before.”M. Bridget Duffy, M.D., Chief Experience Officer, Cleveland ClinicFoundation“The Florence Prescription contains that unbeatable formula of timelessand timely wisdom packaged in a thoroughly entertaining story. In thisstory, Carol Jean Hawtrey reminds us that in these unpredictable times,organizations need leadership in every corner, not just in the corneroffice. Everyone – and I mean everyone – who works in a hospital canbenefit from reading this book. Every healthcare leader should be strivingto build a culture of ownership in his or her organization, and this bookis the clearest and most helpful guide I’ve seen for achieving that culturaltransformation.”David G. Altman, Ph.D., Executive Vice President for Research,Innovation & Product Development, Center for Creative Leadership“The Florence Prescription is a delightful read because of the compellingcase it makes for deploying the enduring and profound strategies ‘thefirst professional hospital administrator – Florence Nightingale’ madein her work almost 100 years ago. Her masterful blend of compassion,courage and discipline changed the lives of countless soldiers andcan be an inspiration for healthcare leaders today. Part fiction, partreality, The Florence Prescription is fun to read and then pass on to allyour colleagues.”Todd Linden, President and CEO, Grinnell Regional Medical Center5
“The Florence Prescription speaks to the heart of changes that must occur inhospitals. In prescribing the eight essential characteristics of a cultureof owner-ship, Florence doesn’t let anyone off the hook. From executiveleadership to frontline workers, everyone must play a part – and thisbook shows the way.”David Corbin, author of Illuminate: Breakthrough Results Using ThePositive Power of Negative Thinking and Psyched On Service6
Page 3 and 4: The Florence PrescriptionCopyright
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Page 12: StewardshipCommitmentEngagementE i
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Page 32 and 33: C h a p t e r O n eCarol Jean looke
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Page 40 and 41: C h a p t e r T w oCarol Jean nodde
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C h a p t e r F o u rBritish milita
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C H A P T E R F I V E“Will Floren
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C H A P T E R S E V E NSarah stared
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C H A P T E R E I G H T“have to t
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C h a p t e r E i g h tshe asked,
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C H A P T E R N I N ELinda Martinez
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C h a p t e r N i n eto Turkey - we
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C H A P T E R T E NThe first thing
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C h a p t e r T e nnot already cons
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C h a p t e r T e nMost everyone wa
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C h a p t e r T e n“Amanda couldn
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C h a p t e r T e n“I’ll do Sun
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C h a p t e r T e nT H E S E L F -
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C h a p t e r T e nand opened her p
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C H A P T E R E L E V E NIt was a s
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C h a p t e r E l e v e nenthusiast
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C h a p t e r E l e v e nblack dres
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C h a p t e r E l e v e nfinger-poi
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C H A P T E R T W E L V EThe QILT R
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C h a p t e r T w e l v eand shakin
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C H A P T E R T H I R T E E NThursd
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C h a p t e r F o u r t e e nTimmy
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C h a p t e r F o u r t e e nand ne
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C h a p t e r F o u r t e e nCommit
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C H A P T E R F I F T E E NCarol Je
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C h a p t e r F i f t e e nhad pers
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C H A P T E R S I X T E E NIt had b
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C h a p t e r S i x t e e n“Timmy
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E p i l o gOn this day 200 years ag
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A c k n o w l e d g m e n t sThis b
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A c k n o w l e d g m e n t sAmazin
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S t u d y Q u e s t i o n s f o r t
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A b o u t t h e A u t h o r sJoe Ty
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S h a r e T h e F l o r e n c e P r
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T h e F l o r e n c e P r e s c r i
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No one ever changes the oilin a ren
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The Florence Prescription - The Florence Challenge

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