AGRR - November/December 2007 - AGRR Magazine

AGRReportscontinuedMark Haeck of Mainstreet Computers also spoke duringthe event on a topic of interest to many: understandingInternet marketing. He assisted attendees withunderstanding how to increase their web presence andhow to make sure customers can find them on theInternet.In addition to the tailored presentations for glass shops,attendees were able to sit in on a talk from former NBAplayer Tim McCormick. McCormick, who now providescolor analysis as a broadcaster for ESPN and ABC CollegeBasketball, focused his motivational message on the beliefthat NBA stands for Never Be Average.Wade Adams of American Eagle Auto Glass drove fromCincinnati to attend the show, and said it was time wellspent.“The meetings were good and we got somethingout of it, so it’s always good to drive that far away andcome away with something,” he said.He noted that of particular interest to him was the seminaron training CSRs.“The CSR thing is what we’re working on,” he said.“Hopefully that’ll help us down the road.”Exhibitor Bandi Hantke said the opening session byMcCormick was particularly helpful to him.“Tim McCormick was incredible—very entertaining,very insightful,” he said.Exhibitors at the show said regional shows such as thisone allow them an opportunity both to see current customersand meet some potential ones.“I always consider it a good show. We always get to seesome customers and pick up a few new ones,” said MaryHester of JLM Wholesale.Kristie Ovard, manager of Glazex in Orem, Utah, a firsttimeGEMS exhibitor, said their first time there was a successfulone.“We’ve gotten one [new customer] already,” she said.“We were excited.”Hester noted that at regional shows, she often sees amuch different crowd than those at the larger events.“I think the people who aren’t willing or able to go outto the big shows appreciate this opportunity,” she said. “Ialso saw tons of people going out for the educational program,too, so that’s always good to see.”■CongratulatesMattAndersonNovus Auto Glass, Spokane Valley, Wash.on being named gold medalistin the Second AnnualWalt Gorman MemorialWindshield Repair Olympics.Auto GlassRepair TechnicianWorld’s Best2007GoldMedalist2008 Competition:November 6, 2008Las Vegas24 AGRR November/December 2007 www.agrrmag.com